Review Time
I found Bestier's customer service excellent. My product arrived in a damaged, torn box with a part missing. After contacting the supplier regarding the issue on the day of delivery, I was directed to Bestier who responded the same day. Within 24 hours my issue was dealt with resolved and I received a partial income.
By far the worst customer service. The boxes aren’t packaged well & Fedex can care less. My box arrived completely damaged missing hardware & cushions. I reached out to customer service sent in photos & was told to give it 2 days they’d either send out the missing pieces or send a new order. They took several days to get back to me. I was then told that they shipped out a new order. I never got a tracking number. Several days later they let me know that the item was out of stock & asked if I wanted a refund. Its been another 3 days & they have yet to issue a refund or answer any of my emails. I have called them several times with no answer. I then had a friend call and they answered automatically. When I finally spoke to someone she claimed to see all my calls & emails but I guess she decided to just not answer. Please just buy from a different brand
It has taken months and I am still waiting on a repair part. This company has limited shipping areas in the US. I do not recommend them because of their inability to be able to correctly ship a repair part. Slow response in emails, lack of knowledge of what they’re looking at for repair parts of pictures that I sent them what was needed. I definitely will never buy from you again.
I just want to thank all of you for the awesome customer service of this inquiry. Not only did I recieve the product discussed in previous emails, I also Recieved it much quicker than expected. This has been the best experience ive experienced of a damaged product that has already been purchased and I just wanted to say thank you.
There was an issue with the Fireplace I received and the Bestier reps were quick and friendly. They were able to review the problem quickly and offer a suitable resolution. The TV stand with Fireplace was easy to put together and it looks great!
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Bestier is a lifestyle brand that could highlight everyone's personality with our stylish home furnishing.
We believe our products should adapt to your lifestyle and go with your flow since Bestier started with a seed of the concept, comfort zone.
We constantly change and revise to push our product beyond just their form, all in an effort to make your home your own, a reflection of who you are.
We do what's best to make sure you never lose the love of coming home, a truly magical feeling. See more
