Review Time
I love the boost packs; I have two. However, the customer service is disappointing. There’s no phone number available, just chat and email. I haven't received a clear update on the arrival of the charger I ordered directly from the company. It's been three weeks already…
The boost packs are excellent; I own two. However, the customer support is disappointing. There’s no phone number available, only chat and email options! I’m unable to get a clear answer on the delivery of the charger I ordered directly from the company. It’s been three weeks now...
I bought a charger for a significant amount, used it only a handful of times, and it broke. After sending it in for warranty repair, it returned with the same issues. I had to pay for shipping, and now I’m being told it will cost a lot to fix since the warranty is expired. I won’t buy from this company again and suggest others avoid them to save money.
I bought a Genius 5 and it failed within weeks, so I got a replacement. It worked until recently but has now died and is out of warranty. I considered buying a new one but am hesitant due to reliability concerns. Reviews suggest these chargers are overpriced and unreliable, so I won’t be buying again unless I’m offered a free repair.
The customer service is dreadful. I received the wrong product with no notification. They ignored my inquiries for hours during chat, and the representative was unhelpful. I’m trying to get a faulty charger replaced, and the whole process has been frustrating. If you can find another company, do so.
I had a terrible experience with the help line after purchasing a new model. It wouldn’t hold a charge after minimal use. The support team dismissed my concerns, claiming it was normal for smaller vehicles. I’m now looking into legal action.
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