Review Time
I've been trying to get a software package that can help me format statistics figures and tables in Word from Study Tech, and a suitable large desktop screen for my fine motor control issues, since I applied for DSA in September 2024. It is now July 2025 and eleven months after I applied for Disabled Student Allowance, I'm no nearer to getting the kit I need. Last week a trainer had to abandon the remote access training as I couldn't keep up. Very unhappy with StudyTech service although I think they feel they have done a great job. For whom?
AVOID AVOID AVOIDThis has been the worst experience of my life from a company supposed to support students with DSA equipment and software. 4 months and getting nowhere! My stress and anxiety is through the roof to the point I’m not sleeping, losing my hair and today I had another major emotional meltdown after interacting with them and having to mitigate assignments in my final year so it’s unlikely I’ll graduate with my peers. Sent me a faulty laptop, prob refurbished although they claim it was new and just bad luck. Had me send it back to check for faults which I did packaged well, they then say the screen needed cleaning as it had finger prints on as it’s touch screen, they couldn’t obviously get a cloth out and do this themselves or if they did it was £80 restocking fee. God knows why they are restocking faulty laptops - see other 1* review whose was also faulty and maybe both were ‘restocked ones.’ So they then had to mail out the laptop for me to clean the screen to send it back! It took them weeks to collect it, packaged exactly how they sent it and they then claim the screen has a chip on it which it 100% does not! Their incompetence has caused unnecessary deliveries. They are just clearly trying to make me pay for a laptop that doesn’t work because they can’t sell it on. I have video evidence that it freezes often. What an absolute waste of time and money.Made numerous formal complaints, spoke to different staff, none of whom speak to each other and they contradict each other in the information they provide. You also don’t get a call from a manager they only take emails. They say your complaint is escalated but nothing happens! Absolute disgrace!
non functioning laptop - Study.tech that supply DSA equipAm sorry I have to give you a *Am sorry I have to give you a *. I was looking for a negative one,The laptop you supplied is non functioning. You not helping.You use my band to collect money from student finance to support me with equipment for my studies. Supplied non-functioning equipment and not being helpful,You have caused me more stress and anxiety than u could have ever imagined.This laptop was meant to assist me study. What do you think is happening to my studies. I have written emails but no one is willing up step up to help, even a formal complaint has fail
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