Review Time
Exceptional service consistently! I have nothing but praise for the team at this rental location. The staff consistently deliver expert-level assistance that exceeds expectations. They are knowledgeable, responsive, and genuinely committed to ensuring you receive the right equipment and support for an efficient job. Their professionalism, meticulous attention to detail, and readiness to address challenges make the entire rental experience smooth and hassle-free. It's evident they take pride in their work and truly value their customers. If you're in need of reliable equipment and a trustworthy team, this location—especially the staff—sets the benchmark. Highly recommend!
Outstanding service every time!I can’t say enough good things about the Sunbelt Rentals – Batavia team. Todd, Tammy, and Matt consistently provide expert-level service that goes above and beyond expectations. They are knowledgeable, responsive, and genuinely care about making sure you have the right equipment and support to get the job done efficiently.Their professionalism, attention to detail, and willingness to help solve problems makes the entire rental process seamless and stress-free. It’s clear they take pride in their work and value their customers.If you’re looking for reliable equipment and a team you can trust, this location—and especially Todd, Tammy, and Matt—set the standard. Highly recommend!
After being told by one of their own engineers that the battery was dead and needed replacing they sent another engineer out a few days later after I’d reported this to them and he then jump started it instead of replacing the battery which led to the machine dying overnight which put our hole job on hold.
I paid 1700 for a full month to rent a one man lift but when I returned it early, I only got 5 dollars back for the extra time I didn't use. Does not seem right to charge for full month even though I only used the lift for 12 of 28 days(Sep 12 to 24, of a rental that was booked from 9/12 to 10/10). I wont be renting from sunbelt again due to this policy and won't be recommending it to friends. To others who rent, make sure to understand this policy and keep your equipment the entire rental period as there is no benefit in returning early.
We have used Sunbelt to supply fencing for our garden over carnival for the last 5+ years. They have always had very good customer service. Mary form the Croydon customer service team was very quick to reply to all enquiries and helped me to set up a new account in no time. Also when she went on leave her colleague Helen stepped in to ensure the service was maintained meaning we got the goods rented and they helped keep the stress at bay. The team delivered and set up the fence in good time and to the best effect, ensuring our garden was protected form the dancing masses! Thanks very much :)
Traveled 1 day to pick up electric mini excavator from Jefferson City, MO branch. Promised that it was operational. Found out on jobsite it was not. Sunbelt said they were too busy to come on site to help. They told me to try repairing myself and I would be reimbursed. I was unable to repair because there was a motor failure. I spent another day returning. I was billed for a weeks rental. I had to get district manager to stop the billing. I was promised Sunbelt would reimburse me through future free rental at my local branch in Springfield, MO. They didn't.
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