Review Time
Excellent support service! The items in my order were damaged, but I was immediately sent replacement items for free. It was very polite of them. Thank you very much! I really appreciate this attitude towards clients!
I visited the website searching for a product that was out of stock—a game and its deluxe edition. Despite this, they managed to connect me with a leftover item at a very fair price, which I appreciated greatly. Kudos to the representative for the exceptional customer service and support!
I visited the platform looking for a product that was already out of stock—a game and its deluxe edition. Nevertheless, they managed to find a remnant for me at a really good price despite the inconvenience. A big shoutout to the representative for the excellent customer service and support!
The customer service I received was the best I have ever encountered. The packaging was impressive and shipping to Europe was incredibly fast. They genuinely care about their customers. My only concern is the high shipping cost for individual games.
The company has always been reliable, but the representative truly elevates the experience. She’s one of those rare individuals who actively resolves issues rather than hiding behind standard replies. She addressed my concern promptly, kept me informed, and genuinely cared about the resolution. It’s the level of service that every company should strive for but rarely achieves. Huge thanks to the representative and the team for their dedication.
I have been a customer since nearly the company's inception. They consistently offer some of the best small print collectible games while maintaining high-quality standards without succumbing to corporate greed. Their commitment to supporting indie studios is evident. I frequently interact with the representatives, who are exceptional in their customer service—prompt, understanding, and dedicated! They will retain my business indefinitely.
They are one of the few remaining limited game companies that stay true to their mission. While they may not always operate as I would prefer, their customer service, unique game offerings, and fast shipping with well-packaged products exceed my expectations. I look forward to what they have planned next, and I trust they will deliver!
There was an error in my order (two copies of a game instead of one for each console). I sent an email, and within two days, I received my correct order along with a refund for the return shipping costs. Excellent customer service!
My order arrived with missing games and collector card packs. I reached out to the support team and received a prompt response. Following their instructions, I soon received an email with a new order number for the missing items. The representative was very friendly, and I will continue to support this business!
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Super Rare Games is a London based video games publisher, focusing on physical game releases and high quality, exciting, new indie games for digital publishing.
Super Rare started as a publisher of physical Nintendo Switch indie games, having released 90+ games to date for the system. Started as a passion for collecting and preserving interesting games, as well as supporting indie developers, this side of the business has allowed us to step up to the plate with original digital publishing for consoles and PC.
Our aim is not just to work on unique, fun indie video games of the highest calibre, but to help truly support developers of all scales with our indie-first and genuine passion-led approach. We only pitch for games we truly, personally love and want to play – and we think you’ll love them too!
With a great, family-like, diverse and experienced internal team, brilliant connections and reputation among indie developers and gamers alike, and strong bonds with key third-party players like Nintendo, Sony, and Microsoft, Super Rare is uniquely positioned to attain its goals of being indie's best friend.See more
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