Review Time
great customer serviceAlthough I was initially unhappy with the softness of the mattress I ordered, Sweetnight worked with me to get a replacement at no charge that I am very happy with. Even though I initially purchased through Amazon, contacting customer support was easy and the end result is great.
Horrible company to deal with. I ordered a mattress via Amazon. I was sent out the wrong mattress. As it was taken out of box I couldn't return via Amazon. I contacted the company over a week ago and I've had no response at all so I can over imagine how horrible they are regarding the 100 night sleep trial. Good luck with that one. I'm now stuck with this horrendously hard mattress that's nothing like what I ordered. Mattress is too hard and uncomfortable to sleep on Avoid this company at all costs. They don't even respond to reviews so clearly they don't care.
I ordered a mattress from Sweetnight on Amazon and they keep changing the delivery date - still waiting- now it should arrive tomorrow but has not been dispatched- so that is not happening. This has been going for weeks - with new delivery dates every second day !? And of course - no one to contact or talk to.
I ordered the mattress from Home Depot, and had questions about it inflating. Customer service was very responsive and helpful - and prompt! I was offered a 'topper' and when that one couldn't be shipped to Hawaii, offered a credit on something similar. And, I like the mattress, too! This company is a role model for what customer service should be like. Many thanks!
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'SweetNight' is a rapidly growing global mattress, furniture and sleep solutions company bringing high quality sleep related products to the world.
With our manufacturing base in Asia, our factories, supplies to the world's largest markets such as North America, Asia, Europe and the Middle East.
Our goal is to bring modern solutions to modern sleepers using innovative materials and design to support your sleep.See more
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