Review Time
Jack Smith made all of the difference. We interacted with Jack Smith, not the company. Jack represented the company, but the company was just background - very little about the company appeared to separate PrivyTrips from the several other discount travel agencies with which we have engaged. Not once have we ever returned to one of those agencies, primarily because we do not recall their names or the agent names. But we will not forget Jack Smith, because he stood out from every previous agent. First, he seemed to never sleep - although we are separated by 10 time zones, his email/text replies always arrived minutes after sending my messages. It felt as if he was waiting for my message and working on only my itinerary. Next, Jack was fully invested in our needs. It felt as if he put our problems on his back. And his resolutions were both immediate and effective. Our communications were unusually good, however there were (I believe) three occasions when his message confused me, (and one phonecall where the connection was below par). In each case, he easily clarified. Jack also expressed his interest in me. Usually, when a salesman does that, it rings hollow and is an irritant. But in Jack's case, it felt sincere, partially because I had already made the commitment, but also because it felt completely genuine. Jack is am open personality - he shared a few things about himself from which I learned that we share some values. Well, I realise that these attributes describe an excellent salesman, but I did not have my normal negative reaction to a sales pitch. Instead, they made the interactions I had with Jack into a pleasure. Arranging a complex airline itinerary is one of my least favorite passtimes, and Jack removed most of the unpleasantness for me. Next time we plan a complex trip, we hope that Jack is available to do the heavy lifting.
Noah called very quickly and I like that a lot. He was able to find our price range and all of our other requests. He was not pushy, I felt like he was very honest when giving his and other travelers opinions. Will definitely call him again!
Thank you Noah.
⁸Mr. Matthew Bennett is very professional, patience, trustworthy and on top of all making me felt safe booking thru the phone. The vibes, the process was smooth. To be really honest he deserves a 7 stars.
Thank you Mr Bennett.
GOD BLESS YOU more!
Purchasing directly from the airline or another agency can help you avoid many extra fees that are added without justification. This service misrepresents ticket policies to promote their 'travel care' option. Even then, they only provide credit instead of refunds. My experience with them revealed that the training emphasized misleading customers to generate more revenue. They impose significant charges for date changes. Overall, their practices lack honesty.
The representative was professional and made me aware that a competitor was not being truthful by failing to disclose specific exclusions connected to some tickets I was considering buying. I would strongly recommend him and the service!
Purchasing directly from the airline or another agency can help you avoid many unnecessary fees. This service misrepresents ticket policies to promote their 'travel care' option, which only offers credits instead of refunds, even for refundable tickets. My experience there revealed that the training focused on misleading customers to extract more money. They impose hefty charges for changes or cancellations, retain portions of refunds, and even shortchange their employees. Everything about this company feels dishonest.
Rose was amazing to work with. When she first contacted us, we had just started our planning and research. Our requirements were somewhat of a moving target, requiring Rose to rework our travel plans several time. Each time we changed things up, she just rolled with the changes. Additionally we are extremely busy and several times we could not take her call. Rose had to wait until we were both available to make decisions, extending her working time. Each time, she just called back on our time schedule with a smile in her voice. We are seniors and not as tech savvy as some. Rose was very patient with us, walking us through the process, answering all our questions and ensuring we completely understood. We will absolutely recommend Rose to our friends with travel needs. In fact, we already have her working on another flight!
I was trying to get a ticket for my daughter in Asia, but I have to make sure that the itinerary fits her. Paul told me to make the payment tomorrow after my daughter approved it. He is flexible and try to solve all my concerns so I feel comfortable to close the deal in a few hours.
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Are you traveling for business or pleasure? At PrivyTrips, we understand the importance of both efficient and enjoyable travel. That's why we provide the best value choices designed to improve your travel experience and significantly reduce expenses. Our team meticulously manages your journey's details, from booking to arrival, so that you can travel seamlessly and cost-effectively. With our exclusive contract rates, privately negotiated and unavailable online, you can enjoy unparalleled savings and convenience. Trust PrivyTrips to handle every aspect of your travel, ensuring a smooth and luxurious experience every time.See more
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