Review Time
Tablet customer service is amazing. I have been a Tablet Plus member since it launched and it’s so worth the investment. Didier was extremely proactive and helpful this week when I needed to make some adjustments to existing reservations
Tablet has a wonderful bespoke selection of hotels and were so easy to book with; and following a legitimate cancellation request they acted swiftly to liaise with the hotel to cancel my reservation without a penalty. The best part of the experience was that a human being (Didier) at Tablet quickly answered the phone, was delightful to speak with and incredibly helpful.
I have been a member for years and years and have never had an issue canceling a reservation before. I called the help desk and they were able to cancel my reservation and reimburse me over $600 for the "non-refundable" reservation I didn't realize I booked! Thank you, Tablet!!
Tablet have been absolutely fantastic to book through. Obviously they have a great selection of hotels for one thing but their customer service is what really stands out. The hotel we booked had made an admin error and it caused a problem with our booking at the last minute. Alyssa from the New York Office and Didier from the Europe office both worked to solve this problem as quickly as possible and came to an excellent resolution with little hassle for us. What could have been a very upsetting experience ended up being smoothly handled by Tablet and not the hotel. Where the hotel failed to take responsibility, Tablet was there and willing to ensure we didn’t suffer as a result. Alyssa was extremely understanding and so, so helpful in this experience.
after joining, the prices offered are at least $200 above Priceline or similar companies. They mention a welcome gift such as chocolates. We got a very small piece of chocolate that was stale. The benefit of guaranteed early checkin and late checkout is not worth it. They don't make it easy to figure out how to cancel your membership and did not respond to help. I am not sure where all of the positive reviews came from.
I have relied on Tablet as my hotel clearinghouse for years. The app is my first stop when I am planning a trip and whenever possible I only stay at a property that has been included in Tablet’s results. I have found countless amazing properties and the upgrades and perks are well-worth the Tablet Plus membership fee. Most importantly it is such a time-saver to only sort through a handful of properties that I know have been vetted by like-minded reviewers rather than the hundreds that might show up on kayak or some other site. Lastly the customer service is amazing and it’s such a reassurance to have someone you know you can go to when you might encounter an issue traveling abroad.
I booked a hotel through tablet and it was so bad we couldn’t stay. Not only did the room smell, it was shabby and dirty. Tablet did nothing about it and blocked me from writing a review even though I paid for the room- beware- they do not have transparent business practices.
I relied on Tablet hotels to help me with some fairly last minute reservations to Portugal this September, 2023. Their reservations team was helpful, responsive every time I asked for assistance. I did not book at all of the hotels they recommended, but my experience with the reservation team was outstanding. When traveling, I usually check Tablet first before looking at other hotel sites. Have not been disappointed with any of the Tablet Hotels where I have stayed.
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Tablet is how you book the world’s most exciting hotels — places where you get a memorable experience, not just a room for the night. For 25+ years we've scoured the earth to find hotels that stand out for their extraordinary style, service, and personality, with options for all budgets. In 2018, our painstaking curation led to Michelin making us the official hotel selection of their legendary MICHELIN Guide.
With seamless online booking and a team of dedicated travel specialists — real humans, ready to assist you — Tablet puts the ease and romance back in travel. When you book a hotel with us, you don't just get a confirmation, you get an ally by your side for every step of your journey. See more
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