Review Time
My teen daughter was having some mental health issues that she needed some help working through and asked if I could help arrange a therapist. I found Teen Counseling and we started her on her journey of getting some help.
The process of signing up and getting started was super easy. Being able to pick a therapist based on a simple questionnaire was great as we were matched with somebody that was a 'perfect fit' and that's how we were put in touch with Dr T.
From the first session onwards, my daughter was made to feel comfortable and she said Dr T made it easy to get things off her chest. She was given addition resources to review which seemed to help as well.
My daughter loved the video calls and also had the option to message as well.
Dr T also gave me a chance to communicate with her and gave me some help and resources as well.
Overall I'd say this was an awesome experience and would recommend Teen Counseling to ANYBODY that has a teen that just needs to work through issues they are having but find it hard to speak to friends, family or school. Having that 100% impartial sounding board made all the difference.
Thank you for facilitating such a great platform!
If there were negative stars I would choose them! Teencounselling.com has taken almost £700 from me and my child has not received one counselling session. They are now refusing to give me a refund. This is having a negative impact on my son's future care and making my life incredibly stressful. Do not use. They are part of the Better Health group, so can only imagine that the whole business is equally uncaring and unfair.
My experience with Teen Counseling has been much more than I expected. The therapists we approached is excellent, online sessions are convenient, yet personal and I feel I now have so many more resources at my reach to learn and be of help. Meera educates me and I feel we make a great team that is working towards improving my teen's life experience. I am really thankful to Meera Vazquez for her professional dedication and for caring.
I was charged $90 a week for sessions which my teen was never able to talk with anyone and even after I brought this to there attention they refused to refund my money. Do not use this site if you value your time and money.
Booked counselling for my child. Counsellor did not arrive for first counselling session, left early for the second and hung up during the third when my child started to discuss a really complex issue. I messaged the counsellor to ask what had happened and got no response. I contacted the contact us helpline who said they would escalate issue internally and suggested a change of counsellor. When I pressed the button to ask to try another counsellor, the system was wiped and I had to re- refer my child and list the issues again and a new payment plan date stated. Like others have said in their reviews, payment is taken whether your counsellor has available slots or not and no refunds given yet despite explaining counsellor left session early or hung up on child or didn't have sessions available. Very disappointing. Wish I'd checked Trust Pilot reviews first. Feel I've let my child down, wasted money, and caused child more trauma by letting them be exposed to a counsellor who let them down. Terrible 😞9/12/25 Want to add that the follow up to complaint was handed really well and a full refund on fees made. They are trying to put things right.
These guys have taken £70 a week for a month without me even using their services. They assign you someone and just start taking the money but you have no idea it's happening. Did not use their service as they're all USA based counsellors and that is hopeless for helping people in the UK but they don't make that clear at all.
I subscribed to this service for a little over a month. During that month, my son didn't receive any therapy sessions as we'd intended (a combination of him navigating the platform and us moving) so I emailed them requesting a credit of those four weeks so that we could get started in the next month. One week later, I still hadn't received a response but was instead charged again (they charge me weekly). So, I canceled my membership.It's unfortunate because I'd heard good things about this service and was looking forward to getting started correctly in the following month. Their therapists seem to be great but their customer service and billing practices are suspect.
I signed up for a teen counselling account for my daughter. We did not have any sessions but I was charged. When I cancelled my account and told them I was unaware of the charges, they said they would refund me. However, now they are not responding to my emails. They do not send you any billing or anything so it’s very misleading.
My teen daughter was having some mental health issues that she needed some help working through and asked if I could help arrange a therapist. I found Teen Counseling and we started her on her journey of getting some help.The process of signing up and getting started was super easy. Being able to pick a therapist based on a simple questionnaire was great as we were matched with somebody that was a 'perfect fit' and that's how we were put in touch with Dr T.From the first session onwards, my daughter was made to feel comfortable and she said Dr T made it easy to get things off her chest. She was given addition resources to review which seemed to help as well. My daughter loved the video calls and also had the option to message as well. Dr T also gave me a chance to communicate with her and gave me some help and resources as well.Overall I'd say this was an awesome experience and would recommend Teen Counseling to ANYBODY that has a teen that just needs to work through issues they are having but find it hard to speak to friends, family or school. Having that 100% impartial sounding board made all the difference.Thank you for facilitating such a great platform!
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