Name: tennis-warehouse.com
Telephone: 000000000
Rating: 2.1

Monty Smith Guest

Convenient return process

I purchased a racquet and decided to return it. The return label included in the box made it very easy. The customer service was fantastic. I'd definitely shop here again.

Date of experience: Dec 26, 2025

Mikey Guest

2 months ago

Easy return process and great service

I bought a racquet and wanted to return it. They included a return label in the box, making the return very simple. The customer service was excellent. I'll definitely do business with them again.

Date of experience: Dec 17, 2025

OmarMC Guest

3 months ago

Helpful staff and great prices

The staff is very helpful, and the prices are good.

Date of experience: Nov 05, 2025

Pamela Barnes Guest

5 months ago

Misleading delivery date

I ordered a racquet and urgently needed it for two tournaments. They promised delivery by last Thursday, but on the morning of the tournament, I found out it was delayed. The representative explained that their system had issues. Now I'm informed it won't arrive until Tuesday, which is frustrating since I needed it for my events. I expected reliability, but this experience has been disappointing.

Date of experience: Oct 02, 2025

Bob Kelly Guest

5 months ago

Received incorrect product

I searched for a specific Nike shoe model and ordered it, but the confirmation showed an incorrect name. Upon checking, I realized that model doesn't exist. When I contacted them, they were unsure about the shoe I was supposed to receive.

Date of experience: Sep 24, 2025

CW56 Guest

5 months ago

Unfulfilled delivery promises

They took my payment over the phone and assured me of delivery, but they never followed through.

Date of experience: Sep 15, 2025

_Gigacube_ Guest

8 months ago

Defective product and poor service

I bought Lacoste sneakers that fell apart after two months of light use. When I asked for help, I was told there was no warranty for the outsole, despite the defect. In contrast, Lacoste directly offered me a replacement without hesitation. The store only provided a one-time discount, which felt more like a sales tactic than genuine customer service. I'm disappointed and won't shop here again.

Date of experience: Jul 01, 2025

Haley Scott Guest

11 months ago

Quick resolution of issues

I ordered two grips and faced a problem with the adhesive backing. They sent me replacements quickly and at no charge. I'll definitely order from them again.

Date of experience: Apr 02, 2025

audeo2 Guest

11 months ago

Selling out-of-stock items

Why do they keep selling items they don't have in stock? I've placed multiple orders only to be informed later that the products weren't available. It's frustrating and dishonest, so I've decided to stop shopping here.

Date of experience: Mar 24, 2025

Shepherd Guest

11 months ago

Ongoing inventory issues

They seem to have worsening inventory and logistics problems. My latest order was marked as 'in stock' but later backordered. After the initial delay, the date was pushed back even further. I've started paying more to get my racquets from a local shop that is more reliable, which is disappointing.