Review Time
We recently renewed our building insurance policy, and Clear Insurance Management Ltd charged a staggering 38.5% commission on the renewal, which is absolutely outrageous! This kind of exorbitant fee is nothing short of a rip-off.With the challenging economic times we all face, we asked if they’d reconsider a massive 15% or even 20%. Of course, they refused. Clearly, the team cares more about lining their pockets than providing fair and reasonable services to their customers.I would strongly advise anyone considering using Clear Insurance Management Ltd to look elsewhere. Plenty of other insurance companies won't take advantage of you with such outrageous renewal fees.
Unfortunately the management company for my block of flats, auto-renewed our buildings insurance with Clear. Despite many buildings insurance companies signing up to the Insurance Broker Pledge whereby they agree to limit any commission they receive for buildings that are suffering with fire risk/remediation issues to 15% of the overall premium, Clear has not. They charged us a HUGE 38.5% commission which amounts to over £20,000 simply for renewing the policy!!! A worryingly easy way to rip off people in ‘affordable’ housing… Unscrupulous.
If I could leave "0" stars I would. This is a disgusting company, they charge extortionate commissions on buildings' insurance (where I live is 38%! I repeat: 38%, for commission ... crazy!). What would you do if you had to pay £400-500 per year ... in commissions ... for a few hours job? We even offered them a 20% commission and they refused...Criminals, that's what they are. Big piece of advice: STAY CLEAR from them!
I Iive in an apartment block in London. Our managing agent (who is also useless) used Clear Insurance Management to arrange the insurance for our building and they charged a 38.5% commission! That's £20,000! Nice work if you can get it. Thanks Clear for completely ripping us off. I hope you're proud of yourselves.
Extremely disappointed with the service and communication. This is a shame because I have been with this company for three years and never had any issues with their previous brokers, who were actually very diligent.Sadly, my new account handler notified me over the phone 1 day before my policy was due for renewal that she had failed to secure a renewal policy for me, not because any of my circumstances had changed, but because their underwriter had advised them 4 weeks before that they would not be offering their service anymore. I am still wondering why it took 4 weeks to notify me and I was only told 1 day before expiry, but I was still willing to give them the benefit of the doubt. Given the extremely short notice, I expected the handler to put every effort into securing our insurance, since this situation had come about through no fault of our own. I waited patiently for nearly 1 week (all this time out of insurance and therefore in a vulnerable position as a business) and proactively called every day to find out what was needed. In the end, I grew tired of waiting for the account handler to respond and to unsuccessfully:-Provide me with the needed information to move on with the process-Call me, return my calls, or respond to my emails in a timely manner with updates and to advice me of what information she said she would require to secure the insurance-email the list of documents needed which she said she would do-include relevant information in emails, almost as if this person forgotten what had been discussed over the phone, making me feel that spending all that time over the phone had been a waste of my time-expedite the process for a by-now expired insurance policy which, I must emphasize, was not my faultSo in the end, I took it into my own hands to resolve what I consider a pressing issue and within 1hour I managed to secure a business insurance policy covering all the things I needed with a competitor at a more competitive rate
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Clear is a Chartered Insurance Broker arranging business insurance and home insurance for various sectors.
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