Review Time
The support experience I had with the team was truly remarkable. I was anxious that my order wouldn’t arrive in time for the holidays, and they genuinely went the extra mile to assist. They rerouted a new package, kept me informed at every step, and transformed a stressful situation into a manageable one during a hectic season. I wholeheartedly recommend this service and will certainly return as a customer.
My experience with the support team was exceptional. I was worried my order wouldn’t arrive in time for the holidays, but they truly exceeded my expectations. They redirected a new package and provided updates throughout the process, making a stressful situation much easier during a busy season. I highly recommend this service and will definitely return.
I contacted the support team yesterday and received an almost instant response. I had a pair of pyjamas that were damaged, and I inquired about some spare fabric for repairs. They were more than willing to send me the material. I'm grateful for the assistance I received. I own several pairs of their pyjamas, and they are lovely and comfortable. I can't wait to purchase more.
The customer service was exceptional. I purchased a lovely pair of pyjamas for my daughter for Christmas, which were delayed in transit. I reached out to the support team, and they acted quickly to resolve the issue. They sent another pair via special delivery, which was impressive, and included a thoughtful gift. I highly recommend this business for their excellent service and quality products.
The website looks appealing, but the item I received had a terrible smell. I returned the item but was charged for the return. I cannot recommend this service at all; it raises concerns about their quality control if such a product passes through. Being charged for the return only adds to the frustration.
This is a truly customer-focused company. I ordered some pyjamas for a family member and later wanted to add another pair to the same order. They responded quickly, explaining that I could order separately, and they would combine shipments and cancel the extra shipping fee. They even informed me that I qualified for free shipping despite the separate orders. I highly recommend this company.
I am very disappointed with my order. The quality was lacking, and the color did not match what was shown online. Additionally, I had to pay for the return shipping. The packaging felt cheap, and the items were poorly bundled. The prices do not reflect the subpar quality of the products. I will not shop here again.
I received fantastic customer service from this company when they changed the size of my order at the last minute. I also love the product! The quality of the silky pyjamas is excellent. I prefer to wait to review until after washing, but these held up beautifully. I appreciate that this is a women-owned business as well. One minor note is that the pyjamas left a slight pinkish hue on my white sheets, so washing before use might be wise for anyone with expensive bedding.
I bought these pyjamas in size M, but the bottoms are excessively large and uncomfortably long. The fabric feels cheap and sticky against the skin. I would have returned them, but I altered them before realizing the poor quality of the material. I will not be purchasing again.
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THEIR NIBS hand painted designs printed on women's, children's and men's nightwear also specialising in accessories and home products. Super soft cotton pyjamas, nighties, dressing gowns and robes plus unique homeware.
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