theirnibs.com

3.9
3.9 Based on 41 reviews

THEIR NIBS hand painted designs printed on women's, children's and men's nightwear also specialising in accessories and home products. Super soft cotton pyjamas, nighties, dressing gowns and robes plus unique homeware....

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Average Rating

3.9

/
5

41 Reviews

5 Star
66%
4 Star
5%
3 Star
7%
2 Star
0%
1 Star
22%

All Reviews

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Review Time

Christi Baker
Exceptional Customer Support

The support experience I had with the team was truly remarkable. I was anxious that my order wouldn’t arrive in time for the holidays, and they genuinely went the extra mile to assist. They rerouted a new package, kept me informed at every step, and transformed a stressful situation into a manageable one during a hectic season. I wholeheartedly recommend this service and will certainly return as a customer.

5
Date of experience: Jan 15, 2026
Charla Adams
Outstanding Support from the Team

My experience with the support team was exceptional. I was worried my order wouldn’t arrive in time for the holidays, but they truly exceeded my expectations. They redirected a new package and provided updates throughout the process, making a stressful situation much easier during a busy season. I highly recommend this service and will definitely return.

5
Date of experience: Jan 15, 2026
Heywood B.
Excellent Customer Service Experience

I contacted the support team yesterday and received an almost instant response. I had a pair of pyjamas that were damaged, and I inquired about some spare fabric for repairs. They were more than willing to send me the material. I'm grateful for the assistance I received. I own several pairs of their pyjamas, and they are lovely and comfortable. I can't wait to purchase more.

5
Date of experience: Dec 30, 2025
Adel Clark
Outstanding Service and Satisfied Customer

The customer service was exceptional. I purchased a lovely pair of pyjamas for my daughter for Christmas, which were delayed in transit. I reached out to the support team, and they acted quickly to resolve the issue. They sent another pair via special delivery, which was impressive, and included a thoughtful gift. I highly recommend this business for their excellent service and quality products.

5
Date of experience: Dec 23, 2025
Cyrus
Unpleasant Odor from Products

The website looks appealing, but the item I received had a terrible smell. I returned the item but was charged for the return. I cannot recommend this service at all; it raises concerns about their quality control if such a product passes through. Being charged for the return only adds to the frustration.

1
Date of experience: Dec 23, 2025
Julianne Kelly
Impressive Customer-Focused Service

This is a truly customer-focused company. I ordered some pyjamas for a family member and later wanted to add another pair to the same order. They responded quickly, explaining that I could order separately, and they would combine shipments and cancel the extra shipping fee. They even informed me that I qualified for free shipping despite the separate orders. I highly recommend this company.

5
Date of experience: Dec 08, 2025
crait7021
Disappointed with My Purchase

I am very disappointed with my order. The quality was lacking, and the color did not match what was shown online. Additionally, I had to pay for the return shipping. The packaging felt cheap, and the items were poorly bundled. The prices do not reflect the subpar quality of the products. I will not shop here again.

1
Date of experience: Dec 04, 2025
Lena Anderson
Wonderful Service and Quality Product

I received fantastic customer service from this company when they changed the size of my order at the last minute. I also love the product! The quality of the silky pyjamas is excellent. I prefer to wait to review until after washing, but these held up beautifully. I appreciate that this is a women-owned business as well. One minor note is that the pyjamas left a slight pinkish hue on my white sheets, so washing before use might be wise for anyone with expensive bedding.

5
Date of experience: Dec 01, 2025
MisterOne
Not Satisfied with the Service

I would not use this service again. They charge £4.95 for shipping one pair of pyjamas and £3 for returns. I plan to use a different retailer in the future.

1
Date of experience: Nov 28, 2025
Zorrglub39
Unsatisfactory Fabric Quality

I bought these pyjamas in size M, but the bottoms are excessively large and uncomfortably long. The fabric feels cheap and sticky against the skin. I would have returned them, but I altered them before realizing the poor quality of the material. I will not be purchasing again.

1
Date of experience: Nov 23, 2025

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Business Details

  • THEIR NIBS hand painted designs printed on women's, children's and men's nightwear also specialising in accessories and home products. Super soft cotton pyjamas, nighties, dressing gowns and robes plus unique homeware.

  • email info@their-nibs.com
  • call 01315602973
  • language https://www.theirnibs.com

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