Name: thepaperstore.com
Telephone: 000000000
Rating: 2.0

Alexander Walker Guest

Frustrating Inventory Management

The online inventory is often inaccurate. I found items listed that weren't in stock when I arrived at the store. I was informed that inventory is logged when items are shipped, even before they reach the store, which is frustrating. Returns are nearly impossible, and I won't shop here again.

Date of experience: Sep 04, 2022

Margie Powell Guest

4 years ago

Wrong Item Sent and Poor Resolution

I ordered a sweatshirt for my nephew that was supposed to arrive by Christmas, but instead, he received a completely different item. Customer service informed me that the sweatshirt was out of stock and offered only a future discount if it became available again. I'm extremely disappointed in the lack of resolution for their mistake, especially so close to the holiday.

Date of experience: Dec 22, 2021

Leamon Guest

4 years ago

They only want your money if you’re small, apparently

They only carry ladies shoes up to a size 10. There are MANY women with size 11+ feet. If my money isn’t good enough to buy shoes from them, they’re not getting if for anything they sell.

Date of experience: Apr 02, 2021

Jasper Howard Guest

5 years ago

So…Disorganized!

I keep receiving emails that state that they have fashion masks in stock but, even when I go on their site immediately they're not in Stock. When I called during business hours they allowed me to receive a callback instead of waiting on hold. I received a call back 2 1/2 hours later that stated that there was no one to take my call & then they hung up. I realize there's a pandemic but, other sites of this size don't seem to be this disorganized. I'm unsubscribin.

Date of experience: Apr 29, 2020

Brianna Patterson Guest

6 years ago

Horrible experience at the paper store…

Horrible experience at the paper store where an employee was blatantly rude to me. I simply asked to use the bathroom as I had been shopping with my elderly mom. The cashier allowed me to use their restroom and as I was opening the door to the bathroom another employee looked at me with a harsh facial expression and in a harsh tone asked me "what do you think you are doing?" She looked at me with such disgust I didn't know what to do and she blocked the exit so I couldn't get out. I never felt so bad for asking to use the bathroom before. I tried to get away from her and had to force my way out after she realized the cashier had said it was ok but at that point she made me feel so horrible I just had to leave that store. I feel this was rude intimidating snobby and discriminatory. I have never had a good experience at this store and find they are generally not welcoming at the paper store. I wouldn't recommend shopping there. They only care about sales and not valuing or taking care of customers.