Review Time
Avoid this place. Terrible customer service. They don't answer the phone. I had s surf session booked for 7 march. Unfortunately I have a cold and it's best not to attend. I phoned 5 times to try to change with no answer. They have no idea now to run a customer focused business
Great place. Lots of facilities. My only gripe is the board hIre prices. £25 to hire a board is a bit much. I got hit on my second wave and had to stop the session as I couldn't paddle anymore so only used a bird for 10 mins in the water. And no reimbursement for the hire at all. Maybe drop the hire price a bit guys. Other than that it's a great place.
Had I known how bad their customer service was, I’d probably not have booked with them. I’ve sent numerous emails, DMs and tried calling. No response to my emails, DMs receive an automated response to email and the lines are always closed. I’m now trying this as a last resort in the hope someone will respond…
Waves have become smaller since they went all eco. Few years back the advanced plus was chest to head high in places, now it’s just over waist high. Normal advanced is no different to intermediate level, very slow and about knee to waist high. Okay if you’re bored in the summer and need something to do but you’d probably have more fun surfing Bournemouth pier for free when it’s onshore.
Muddy car park bring you wellies, when it rains it’s a mud bath not good experience when arriving, the facility management not interested in sorting it out. Had recent advanced surf there the wave was sloppy and small waste of money, after the first few warm up sets felt like the settings were not turned up mentioned to wave maker but were not interested to busy chatting to colleagues when session was on?.
We had our company meeting at The Wave, yesterday with a beginners surf lesson for our group at the end of the day.Our coach, Sam, was excellent and gave everyone confidence to make the most of our time in the water. Nick was also in the water giving us help and tips as we needed it.A really enjoyable day. Thank you.
Within the prescribed hours (09h00 - 17h00), I've tried to call The Wave on at least 8 occasions in the last 4 days. Either the phone line closes early or my calls just weren't answered.I love the Wave but Customer Service levels like this, especially when they advertise their number for calls, are woeful......
Amazing day at the wave in Bristol. My mum got me a voucher last Christmas and I used it today for myself and my son to have lessons. Really enjoyed it! Instructors were great and whole process was great. Was a glitch when trying to book but I phoned and they sorted it out.
A great facility but the tent lodges allow the easy transmission of noise . This must surely reduce repeat bookings . We were kept awake untill 2am by noisy neighbours despite two visits by security. Why not have quite areas of the camp or ask the ages when booking ? PS waited 15 minutes at breakfast only to recieve a cold coffee which was meant to be hot .
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