Name: thewave.com
Telephone: 000000000
Rating: 2.8

Emmanuel Hughes Guest

The wave cancellation with poor communication

Joe Kelly May 19, 2021, 7:46 GMT+1 Booked 3 sessions for a special birthday get-together which involved family members travelling hundreds of miles with hotel overnight stays only for 'the wave' to cancel the booking it appears so they could amend the schedule to allow more bookings. Now I get the economic focus especially when times have been so difficult but I do expect to be communicated with clearly about any cancellation. They sent an email marked 'Important' which got lost in a spam inbox so luckily my daughter (who made a separate booking) discovered a similar message in her spam. The failure to make contact was wholly unprofessional and had we not accidentally discovered it there would have been wasted journeys, travel and hotel costs.The message told us we had been cancelled (no reason why) but we would get a voucher to rebook! We tried to rebook but could not find workable slots to make the planned dates work and I had little confidence they might not cancel again as booked customers seem to get little thought. A refund has now been given hence 2 stars.

Date of experience: May 20, 2021

Sid Guest

5 years ago

We had accidentally shown up the day…

We had accidentally shown up the day after our booking 🤦‍♀️ and couldn’t have been more gutted. We pleaded and waited and prayed and we were unbelievably thankful when the staff let us in to the session once some available spaces were confirmed. The staff here are top notch and the vibe is worth coming for alone. Thanks so much guys

Date of experience: Sep 20, 2020

Guy Ross Guest

5 years ago

Had a great time at the Wave my kids…

Had a great time at the Wave my kids loved it and it was well worth the money! Thanks

Date of experience: Sep 02, 2020

Jason L. Guest

6 years ago

I can surf

I can surf and have been for 25yrs, so for me this was an excellent experience, had around 20 good waves in 50 mins, could be improved by weeding out the not so advanced surfers, as anyone can turn up and say they can surf. Of the 11 people on our peak about 3 could actually surf consistantly, most couldnt paddle in, or fell off in the take off zone The waves were powerful, 3ft max with a little coverup on the inside, would like to turn up and get 4ft barrelling waves one day in the future.