Review Time
I love all the scents I purchased. My only complaint is the shipping. I wasn’t home to sign for it, so I had to go to the FedEx depot and pick up the parcel due to a “dangerous chemicals” label on the box.
Waheed had been attentive from the beginning to the end of my inquiry. This customer representative patiently addressed the problem, and ensured that the package will arrive although stuck with FedEx for over a week. Waheed was polite, friendly, and answered my messages in less than 24 hours of submission.
I ordered perfume from Thomson Carter on February 11,2026. The package arrived 2/27, however; the incorrect order arrived. I ordered a 100ml bottle but received an 10ml bottle. I emailed Thomson Carter immediately upon opening the package to notify them of the error. Unaware of the time difference, I assumed I wouldn't receive a response until Monday. Fortunately,Anas responded in a timely manner to be exact rather quickly. I informed Anas of the order mix up as well as sent pictures of what was received. Without any hesitation, Anas informed of new order was placed and to expect the shipment soon.
No hassle and brilliant customer care . Anas asked if I order again to email prior to placing order to receive a discount voucher.
I most certainly will be a returning customer 1) due to excellent customer service 2) My boyfriend likes the Smoke and Mirrors fragrance and we can’t find/purchase in the United States
Thanks Anas !!!
I would like to thank Adam for all his help with my missing order.Adam is a credit to your customer service department. I am a disabled customer and Adam went above and beyond to help in putting my mind at ease and giving excellent advice and keeping me updated throughout. Once again thank you Adam.
Regards Mark
I was hesitant to order a scent online because of the scams online. Although the shipping took awhile, I was very pleasantly surprised when delivered! The packaging was incredible and the scent that I ordered was nothing like I had ordered before. Lovely and feminine. I will order again.
My first time experience with Thomson Carter was even more exceptional due to the fantastic customer service I received from Adam. He was quick to respond and took care of my request promptly. I was so happy with the timely manner that he took care of everything for me I just had to give him a huge shout out. I am so delighted with how he cared about resolving this for me. Thank you.
My order was returned by FedEx to shipper without any explanation. I contacted your support center and received prompt response from your representative Nikki; she was very courteous and helpful in replacing my order. I will certainly be reordering from Thomson Carter in the future.
The Smoke and Mirrors cologne is fantastic! My confidence level has increased and I’ve noticed a few more turned heads as I walk by!
The purchase process was smooth and flawless, and I got my product on time!
Even the body wash is AMAZING!!
You have a customer for life!
I purchased because I kept seeing great reviews online. We had a problem with shipping FedEx. Adam was so helpful. He made everything right when FedEx shipping messed up. I’ll keep buying from Thompson Carter.
I recently purchased a product and it wasn't delivered to me even when the tracking said it was delivered. Sameer and the team helped so much with the process and making sure it was done again. The customer service is on point and I think that helps it a lot.
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