Review Time
Completely do not recommend. The Tide often blocks transactions even between own account. I joined as they were official BBL provider but they weren't in real. Sales team calls every week to sale some extras. App is not easy in use.
Payroll Set up was full of technical fails and the system lacks intuition and failed ion many levels. Without doubt the worst payroll software we have come across. .ever. The customer support with a paid Tide bank account was literally useless with promises of call back which never materialised and text support that stated how much they wanted to help but literally did nothing to resolve the issues.
If I could give -1 star I would , recently had a nightmare trying to pay a company that installed a log burner , hearth & mantle . In excess of 15 attempts with a dodgy link from Tide trying to pay my bill .
In future i would avoid tide merchants at all costs . Sometimes the cheaper option re payment services isn't always best . Couldn't be more angry over something so simple as paying an invoice . TIDE , NO THANKS . And as for your reply , No it isn't just look at the multitude of people having the same issue . Definitely not an isolated incident .
I had a very good experience with Kajal, the Tide officer. She spoke very politely and explained everything clearly. She was helpful, patient, and professional. I felt satisfied after talking to her. She handled my issue properly and guided me well.
I really wanted to recommend Tide. Everything works great for a small business, until it doesn't....
Tide has frozen over 50k of funds (all my business money) after trying to send a valid business transfer. I sent in all invoices contracts immediately but my account has been frozen for a week. No access to money at all, I can't receive pay, can't pay contractors or suppliers. Emailing and the chat just takes you around in circles.
I'll update if their promise "to get in touch" as a comment to this actually does anything
This bank freeze Account without giving any reason ,we provide all documents what they want.they 25 days but now more than a month .we call every day but they not answer or explain and not unfreeze account.
Priya was very helpful over the phone, helping me to get to grips with the app. Also very handy that tide app verifies when you are receiving a call from them. Thanks again Priya!
Stella was very helpful and she made me a good offer regarding the card machine (pos). Very friendly and helpful specially for someone like my self which I've never had a business of my own before.
Tide only apparently only issue "pre-paid" type debit card and not the traditional tip issued by other banks - this leads to problems with paying certain businesses with your card as they are rejected.
Tide are unwilling to explain why they use such cards.
As they dont publicise this in any of their new or prospective customer information, it's hard to make an informed decision on joining this bank!
If I had know this prior to joining, I wouldn't have bothered
I explained to the agent that the "virtual card" was no better than the physical card for trying to pay the vendor.
Much easier not to bother using any of the two of them
I strongly advise against opening a Business Banking account with this provider. My account has been frozen for 9 days following the completion of my house sale. I have provided them with completion statements, emails, and proof of the sale from a regulated solicitor, yet they are still withholding my funds. I have now lost the opportunity to purchase my next house, and the investigation into the legitimacy of my funds could take up to 20 working days. When I escalated my issue to a specialist team, I received an automated message stating they would reply to my initial inquiry in up to 15 working days. So far, I have spoken with three different customer service representatives, all of whom asked the same security questions. Once they recognized it was a specialist complaint, I was informed that the thread would close and I would be contacted by a specialist soon. However, I have yet to hear from this specialist. This situation exemplifies how cash flow can be severely impacted in a small business. Once my funds are released, I will be transferring to another bank. I understand that large sums of money require thorough investigation to comply with regulations, especially in light of the current rise in money laundering and scams, but a 20-day wait is simply unacceptable in today's technological era. This has caused me immense stress this week, along with a frustrated seller due to my inability to meet our agreed timeline for purchasing my next home. This provider needs to hire more staff and improve their customer service. I am a very frustrated customer caught in a cycle with their support team.
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