onefamily.com

4.2
4.2 Based on 81 reviews

...

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Average Rating

4.2

/
5

81 Reviews

5 Star
70%
4 Star
7%
3 Star
7%
2 Star
6%
1 Star
10%

All Reviews

Filter Reviews

Review Time

Parmeet
The advisor that I was speaking to today, Rosa Mantuano, was so lovely, helpful and patient. The cal

The advisor that I was speaking to today, Rosa Mantuano, was so lovely, helpful and patient. The call got cut a few times, which I understand can be quite frustrating, but she was so calm, polite and cheerful. She provided me with a lot of information and helped me with any parts I was getting confused with without making me feel burdensome for asking for help. Thank you so much Rosa for your help today, I really appreciate it. :)

5
Date of experience: Mar 02, 2026
Lotty Ross
Very satisfactory

Very satisfactory. Highly recommend.

5
Date of experience: Jan 13, 2026
Nicodemus Carter
Acceptable fund but difficult communication

The fund is acceptable, but contacting them is quite challenging. I just want to retrieve my account details for family contributions. Unfortunately, this information is not available on the dashboard, and the 'invite' feature does not work. This forces me to make a very lengthy phone call, which is frustrating considering the fees I pay.

2
Date of experience: Jan 12, 2026
Julia
Assisted me in setting up a...

Assisted me in setting up a withdrawal, responded to me very quickly.

5
Date of experience: Jan 12, 2026
Sylvie Foster
Service is okay, but support is hard to reach

Service is okay, but contacting them is very challenging. I just want to access my account details for family members to make regular payments. Account information is not visible in the dashboard, and the 'invite' option does not work. This leaves me with no choice but to make a long call, which is frustrating given the fees I pay.

2
Date of experience: Jan 12, 2026
Ealdwulf
Waiting too long for check arrival

Still waiting for the check for the withdrawal of my child trust fund, which was supposedly mailed on December 26th. Is it being delivered by a snail?

1
Date of experience: Jan 12, 2026
Scarlett
Quick and easy access to my child trust fund

I found accessing my child trust fund to be quick and easy. They sent me a letter about it, and the funds were transferred within a few days. Thank you.

4
Date of experience: Jan 09, 2026
Excellent customer service team!

The customer service team has been fantastic. Any questions or issues have been addressed promptly and resolved quickly.

5
Date of experience: Jan 09, 2026
clementp
Outstanding customer service

Outstanding customer service with prompt replies and comprehensive information regarding money withdrawal from the trust fund. I'm very satisfied with the service received.

5
Date of experience: Jan 09, 2026
Colton Coleman
Efficient handling of my request

My request was handled very efficiently and quickly. Thank you.

5
Date of experience: Jan 09, 2026

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