Review Time
I overlooked the message spot in my gift and contacted the service immediately. I was greeted with warmth and enthusiasm by a representative! They assured me that the support team would get in touch to resolve the issue. The next morning, I received an email offering assistance. They promptly added the message and shipped it out. I received a follow-up email from a real person shortly after. Outstanding customer service and product!
Purchasing this gift was incredibly simple. It turned out to be an amazing present for someone I care about. They thoroughly enjoyed browsing through all the options, not to mention the experience they ultimately chose. They had a fantastic time, and I plan to buy more of these as gifts.
The company misrepresents its policies on refunds and exchanges for the tours sold on their website. They advertise 'Easy refund. Free exchange,' but when I needed to change a tour, I was informed that their contract with the subcontractor does not allow for an exchange or refund. Despite several discussions to clarify that I expected the promised exchange or refund, they refused to comply. I strongly advise against doing business with this company as they lack honesty and cannot be trusted.
I realized I had missed the message section in my gift and called immediately. I was warmly welcomed by a representative who was enthusiastic. They informed me that the support team would reach out to rectify the issue. The next morning, I received an email ready to assist. They successfully added the message and shipped it out promptly. A follow-up email from a real person came soon after. Exceptional customer service and product!
I mistakenly charged an experience to my credit card instead of using a gift from a family member for a planned trip. A customer service agent helped me resolve the issue, reversed the charge, and explained how to properly redeem my gift. I'm very grateful for her assistance and hope to follow her guidance correctly.
Completely dissatisfied. The service felt more like an advertisement for trips than a provider. I paid a steep price, only to find that they direct you to others for experiences. I discovered I could purchase the same packages directly from experience providers at a lower cost, making the voucher effectively worthless. Given the gift voucher's $99 price, I realized its negative value, making it feel like I should just discard it. Additionally, the selection was disappointingly limited.
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