homepetpeople.co.uk

4.6
4.6 Based on 20 reviews

Home Pet People was founded in 1995 and began life trading under the name ‘While You’re Away’. In that time we have gone from strength to strength and now have a large and loyal customer base. Every member of the team from office staff to sitters are tru...

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Average Rating

4.6

/
5

20 Reviews

5 Star
90%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
10%

All Reviews

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Review Time

Christina Reed
A Stress-Free Solution for Anxious Pets

My dog often experiences anxiety, which makes traveling a bit challenging. However, finding this service has given me great peace of mind. I genuinely feel it's the best pet sitting option I've come across. The booking process was reassuring, and they fulfilled their commitments perfectly. It even appeared that my dog was a bit disappointed when I returned! I highly recommend them.

5
Date of experience: Dec 27, 2025
Brian Smith
My dog's anxiety is now manageable

My dog tends to get quite anxious, which can make trips away stressful. However, discovering this service has given me peace of mind. I genuinely believe it's the best pet-sitting option I've encountered. The booking process was reassuring, and they fulfilled their promises perfectly. It seemed like my dog was almost disappointed when I returned! I wholeheartedly recommend them.

5
Date of experience: Dec 26, 2025
Tetsu_5155
Strongly recommend this agency

We are pet sitters with this agency and can’t praise it enough. From the moment we joined, everything was explained thoroughly and clearly. The support team has always been available to assist us whenever needed. We are really enjoying our time as pet sitters and only wish we had started sooner.

5
Date of experience: Sep 28, 2025
Liza Johnson
Exceptional service

Exceptional service. Our pets and home were cared for to the highest standard. Communication was excellent throughout. Highly recommend!

5
Date of experience: Sep 26, 2025
Valarie Wright
Longtime satisfied customers

We have used this service for many years and are completely satisfied. We have a smallholding and can rest easy knowing that all our livestock and pets will be well looked after while we are away.

5
Date of experience: Sep 25, 2025
Lucia Baker
Exceptional support from the team!

Outstanding pet-sitting service! The representative is incredibly communicative and proactive in finding solutions whenever issues arise. Once, a sitter canceled just before the engagement, and the team immediately stepped in, offering us a place to stay and arranging compensation. The support provided is professional, helpful, and very understanding, always looking for the best options to suit your needs.

5
Date of experience: Aug 03, 2025
Daphne
Very pleased with the service

This was our first time using a pet-sitting service for our two rescued dogs. The sitter arrived on time, was polite and knowledgeable, and went above and beyond while we were away. The dogs appeared happy and the house was cleaner than we left it. I would definitely use him again.

5
Date of experience: Aug 23, 2024
Thelma Coleman
Wonderful experience with the sitter

The sitter stayed at our home for two weeks during a hot summer. While we were away, he kept in touch with updates and photos of our pets. He even made frozen treats for them and took them out only when it was cooler. When we returned, the house was clean and tidy, and it seemed our pets hardly missed us!

5
Date of experience: Aug 14, 2024
glomen1105
Frustrating experience with the agency

After issues with a housesitter, we had to wait three months for our agency fee to be refunded, which only happened after I posted a negative review. We were unaware of any problems prior to our trip as previous sitters had no issues. Suggestions we made were not followed.

1
Date of experience: Jul 23, 2024
Caden Adams
Disappointing experience

The service I received from this company was disappointing. The sitters were not fully qualified, as I found out during our initial meeting. The sitter flinched at my excited dog and claimed my dog tried to bite her. The sitter was not capable of handling a high-energy breed and ignored the clear instructions I provided, resulting in damage to my property. Despite my complaints, I was told my dog was 'aggressive,' which was upsetting since my dog has never shown aggression before. I received no apology for the damages, and after several ignored emails, no resolution has been offered even months later. I advise against using this service due to the lack of qualified staff.

1
Date of experience: Jun 21, 2024

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Business Details

  • Home Pet People was founded in 1995 and began life trading under the name ‘While You’re Away’. In that time we have gone from strength to strength and now have a large and loyal customer base.

    Every member of the team from office staff to sitters are true animal lovers. We have decades of experience between us which means your home and pets are in safe hands.

    We are a “people business” and everyone that works as part of the team has an excellent background and understanding of pet care. As a regional company, we have the advantage of getting to know our sitters on a personal basis. We are experts in placing trustworthy sitters in the care of your home and pets.

    We use an industry-leading software programme which enables clients to manage their own portal and make bookings easily and efficiently. This, coupled with our outstanding customer service makes us confident that choosing us will be a great decision!See more

  • email info@homepetpeople.co.uk
  • call 03332340404
  • language https://homepetpeople.co.uk

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