Name: tousains.com
Telephone: 000000000
Rating: 3.9

Del Guest

I bought this rower on Feb 4th. It arrived broken and I have requested a refund, have heard nothing.

I bought this rower on Feb 4th. It arrived broken and I have requested a refund, have heard nothing. Have sent several emails, have heard nothing. I'm so disappointed in this company and would much appreciate them collecting this boxed up item from my house

Date of experience: Feb 24, 2026

Del Guest

1 month ago

Ignored

I bought this rower on Feb 4th. It arrived broken and I have requested a refund, have heard nothing. Have sent several emails, have heard nothing. I'm so disappointed in this company and would much appreciate them collecting this boxed up item from my house

Date of experience: Feb 04, 2026

Lonnie Allen Guest

1 month ago

Ups destroyed the package... support was great though. Identified the broken rail and shipped a repl

Identified the broken rail and shipped a replacement same day.

Date of experience: Jan 06, 2026

Carol Taylor Guest

1 month ago

Honestly thought I was just buying a cable machine, but you can do SO much more on this.

The workout PDF they emailed is a game changer—I didn't even know half these exercises existed. It’s basically a full body gym in one machine. Thanks for the guide!

Date of experience: Jan 05, 2026

Rebecca Ryder Guest

2 months ago

MY PACKAGE WAS STOLEN OFF THE PORCH!!

Thank god I bought the insurance. They sent a new one immediately. GOD BLESS!

Date of experience: Jan 02, 2026

Joe O'Gorman Guest

2 months ago

This is a front for a chinese company

This is a front for a chinese company. Your order will take at least 3 weeks despite telling you the order has been expedited. I'm still waiting on my delivery despite ordering 18 days ago and it's only just now left china

Date of experience: Dec 16, 2025

Steve Lai Guest

2 months ago

Had some shipping issues initially but support was super helpful.

Great machine, worth the price.

Date of experience: Dec 16, 2025

Alice Patterson Guest

2 months ago

Honestly, I was starting to panic thinking I got scammed when shipping stalled, but their support wa

They replied instantly, explained the port strike delays, and even refunded my shipping cost without me asking. Just got the item and it’s perfect—trustworthy company that actually cares!

Date of experience: Dec 15, 2025

Jeff Richardson Guest

2 months ago

Built like a tank.

Very thick metal frame. Doesn't move when I row.

Date of experience: Dec 07, 2025

Beverly Lyle Guest

3 months ago

Big shout out to the support team! 🙌

My box arrived looking like it went through a war and a few plastic parts were shattered. I emailed them photos, and they actually analyzed exactly what broke and shipped me a full replacement set for free within 24 hours. No hassle, no arguing. Best customer service I've dealt with in a long time.