Review Time
AWFUL! I put 5 stars so the website hopefully wouldn’t sensor it and have my review deleted. My product arrived shattered, over 2 weeks after ordering. Despite them having a refund policy advertised on their website (and my concern being well within their policy), they refused to issue one after numerous requests, as they will only send me a free replacement rather than giving me any money back. After asking for my money back twice and only getting offered a replacement, supposedly they have sent another out. I asked for a tracking number, but it has not been provided. For such a low quality product with ridiculously high prices, take your money elsewhere!
Be careful!!
Never received the order, neither any feedback upon numbers of tracking emails to the service.
It’s been over a month delay since I paid quickly for this Valentine s Day, ridiculous!
Quality is great but the only thing I didn't realize is the date is a different format than how we see it in Canada. I think its a different format in Australia than it is here. Instead of reading April 1st (04/01) it says we met on January 4th (01/04)
Got sucked in via an Instagram ad. Immediately realized I submitted the wrong pin and sent a chat message, contact us form fill and email to their support team. They promise to reply within 24 hours; I have heard nothing. Their website says free global shipping; I have been charged $14. I have now requested to cancel my order as I can't deal with companies that don't offer support as they promise.
I placed an order 3 weeks ago, and it's lost somewhere in the USA, with no support from the service. There's no way to verify if the dates or design meet my expectations after placing the order. My spouse and I were relying on the tracking updates for our Christmas gift, but they ceased on December 20th.
Decent, though it would have been better to prepay duties and VAT. I ended up spending more on handling fees and VAT than the product itself. Additionally, the magnet plate I purchased has weak magnets that don't work on our magnetic glass board. It's disappointing, and I wouldn't have bought it if I had known.
Unfortunately, due to the courier's service in Australia, this will likely be my only order. My package has been with them for 15 days. They are not affiliated with the local postal service, so I had no choice but to opt for authority to leave, which should have been part of the shipping information. I contacted both the courier and the service, and their lack of concern is quite disappointing.
Unfortunately, due to the courier used in Australia, this will probably be my only order. It has been with the courier for delivery for 15 days. They are not connected with the local postal service, leaving me no option but to use authority to leave, which should have been included in the shipping details. I reached out to both the courier and the service, and their lack of attention is quite disappointing.
I usually approach social media ads with skepticism, but I couldn't resist this one and I'm thrilled I didn't. The design process was enjoyable and they kept me updated consistently, allowing me to track my package all the way from overseas. It even arrived two days earlier than expected!
This is such a perfect and thoughtful gift. I was initially skeptical since it shipped from overseas, but it arrived quickly and without any issues. It was exactly what I wanted to give my husband for our anniversary. Highly recommend! The quality is excellent as well.
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We are an Australian-based company passionate about transforming your favorite moments into lasting keepsakes. Our pieces don’t just stand out—they fill your space with memories you’ll treasure forever.
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