Review Time
We recently used Charming Zeke to book a complicated flight from Australia to Utah and she was amazing. Nothing was too much trouble she constantly looked for better times and prices for us. I couldn’t recommend her more. She saved us a lot of money
Hardy@travelbusinessclass provided outstanding service with true professionalism and attention to detail. He was knowledgeable, responsive, and made the entire process smooth and stress-free. I truly appreciate his dedication and highly recommend him.
I keep returning to the company because of the exceptional service and assistance I receive. The representative is thorough in researching and offering the best ticket options and prices for my trips. They are quick to respond to my inquiries and provide help for any ticket changes and adjustments as needed. This person is my trusted contact for all my travel needs. Dependable and reliable. Absolutely the best!
★★★★
— UPDATE December 5 —
In their public reply, TravelBusinessClass states that they “never refused to release the refunded airline funds.”
This is objectively untrue.
We have repeatedly and explicitly requested that TBC immediately forward the airline-refunded amounts — and as of today, THEY STILL HAVE NOT SENT THE FUNDS BACK TO US, despite having received them from multiple airlines months ago.
TBC also claims we “preferred to wait for a complete resolution.”
That is false. We asked in writing for immediate return of any refunded amounts as they were received. TBC ignored or deflected those requests every time.
We stand by our original review and will update this page as regulatory investigations progress.----
ORIGINAL REVIEW
Our family had to cancel an international trip due to a severe medical emergency. What followed with TravelBusinessClass.com (TBC) was one of the most unethical customer service experiences we’ve ever encountered.
After notifying them of the medical situation, TBC refused to cancel or submit refund requests unless we signed a coercive settlement agreement restricting our rights, waiving disputes, and prohibiting us from posting honest reviews. We later learned that this agreement was not required by any airline—it was entirely for TBC’s protection. We declined to sign, and after days of pressure, they finally handled the cancellations.
Some airlines refunded money directly to TBC, yet TBC has refused to transfer those refunded amounts to us.
Even worse, TBC took several thousand dollars in undisclosed fees—none of which were explained before purchase and which they now refuse to itemize or refund. Had we known these fees existed, we would never have booked through them.
Repeated attempts to get a simple accounting of what portion of our $24,300.78 they kept have been met with evasive answers and shifting explanations. They continue to insist that they are “not permitted” to disclose the amount they retained, which makes no sense—this is our money, not proprietary airline data.
We have now filed complaints with multiple consumer protection authorities.
One more note: after reading other reviews here, it’s difficult not to notice how many of the 5-star reviews use nearly identical phrasing. Prospective customers can decide for themselves what that means.
Bottom line: avoid this agency. Hidden fees, withheld refunds, and pressure tactics during a medical crisis are not acceptable business practices.
Staying loyal to a single airline may not be the best approach. It's far more beneficial to trust one individual within a company to secure the most favorable rates from top airlines. Since the pandemic, I've shifted my loyalty from one airline, where I accumulated 1,700,000 miles over the years, to a representative from a travel service. Over the last two years, this representative has arranged numerous Business class flights to Europe and Asia, all of which have been outstanding experiences. They are quick, efficient, and get the job done. A new way to define loyalty!
I collaborated with a representative who was fantastic. Very dependable in addressing questions before travel. When my return flight was canceled, they worked diligently until I was successfully rebooked. I will certainly turn to them again when needed.
I had a wonderful experience working with a travel agent. He was honest and extremely polite. He showed personal interest every time I bought tickets, ensuring everything was handled meticulously and followed up on. He was very prompt in replies and dedicated his time to the customer. I highly recommend him and will definitely use his services for all my future ticket needs.
I secured a discounted business-class ticket to Asia last summer, with travel arranged on both Japan Airlines and American Airlines. The service I received was outstanding from start to finish. The booking process was executed with remarkable efficiency. I received all necessary documentation promptly, which allowed me to access both my American Airlines and Japan Airlines accounts immediately. I could review my itinerary and choose my seats without any problems—reflecting the agency’s accuracy, organization, and professionalism. I particularly want to highlight the representative who assisted me. He was extremely professional, knowledgeable, and consistently attentive. Throughout the entire process, he kept me updated on every minor airline-initiated change, even when these modifications were beyond his control. His clear communication and commitment to customer care made the whole experience smooth and worry-free. Overall, this agency showcased exceptional reliability, transparency, and service quality. I highly recommend them to anyone looking for trustworthy assistance, great fares, and a hassle-free booking process.
The team provided exceptional service. Their customer support is unparalleled. Initially, they secured the best prices for me. Then, when I faced a challenging situation and needed to change my flight twice, they were consistently responsive and handled the adjustments effortlessly. I highly recommend them, especially for purchasing tickets for international flights.
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