travelwings.com

4.6
4.6 Based on 141 reviews

Headquartered in Dubai and with a brand presence in 100+ destinations, Travelwings has been one of the leaders in the online travel space since its evolution in 2015. As a customer-centric OTA, we take pride in the fact that we serve our customers with sh...

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Average Rating

4.6

/
5

141 Reviews

5 Star
83%
4 Star
8%
3 Star
1%
2 Star
0%
1 Star
8%

All Reviews

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Review Time

Carolina Reed
Excellent support and fast response on flight changes

I had a great experience with the customer service, receiving a quick response regarding my flight change. I would definitely book again as it’s convenient and helpful if any issues arise with your flight. The office is located in Dubai, so there's no need to worry about booking problems. Thank you!

5
Date of experience: Jan 18, 2026
Ada A.
Extremely satisfied with the assistance I received from the service.

I am extremely satisfied with the assistance I received from the service. The representative was incredibly helpful in booking my itinerary.
It's uncommon to encounter customer service that is this patient and dependable. A big thank you to the representative for making the entire experience seamless and stress-free!

5
Date of experience: Jan 17, 2026
Charles Long
Extremely frustrating experience with flight booking

This is the worst agency for booking flights. Their systems seem designed to exploit you if you miss your flight. First, it's nearly impossible to check in through their website or the email they provided. Secondly, if you miss your flight, you can't book a one-way ticket without losing your return trip, unless you book another flight with them, which costs nearly double for a one-way. Just a day before my return trip, the host airline sent me a link to check in, but unfortunately, I was already on the other leg of my journey.

1
Date of experience: Dec 14, 2025
Noella
Garima was incredibly helpful

Garima was extremely supportive. She provided all the necessary information I required and made the entire process seamless and straightforward. I truly value her assistance!

5
Date of experience: Dec 08, 2025
Carrie Anne Cook
Very pleasant experience with quick replies

Very pleasant experience with prompt responses. Thank you to the representative!

5
Date of experience: Dec 08, 2025
First-time flight booking success

This was my first experience booking a flight online, and I typically have a strong fear of online transactions. However, the agents assisted me with incredible patience. The representatives I engaged with were genuinely helpful. I can't express how relieved I feel, and I will definitely depend on this service for all my future travel needs. Five stars to everyone! ♥️♥️💃💃

5
Date of experience: Dec 07, 2025
Frank Powell
Exceptional staff for travel needs

This was my first time booking a flight online, and I usually feel anxious about online transactions. However, the way the agents handled my concerns and exhibited patience was remarkable. I encountered two agents who were fantastic. I can't fully describe it, but I trust this service for all future travel arrangements. Five stars to the team! ♥️♥️💃💃

5
Date of experience: Dec 07, 2025
NonLoConsiglio
Excellent service provided

Excellent service provided.

5
Date of experience: Dec 06, 2025
Ellie Morgan
Dammy offered great support

Dammy offered great support.

5
Date of experience: Dec 06, 2025
Krista Carter
Outstanding in every aspect

Outstanding in every aspect.

5
Date of experience: Dec 05, 2025

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Business Details

  • Headquartered in Dubai and with a brand presence in 100+ destinations, Travelwings has been one of the leaders in the online travel space since its evolution in 2015. As a customer-centric OTA, we take pride in the fact that we serve our customers with sheer finesse and care. Along with a team of industry experts, we are here to offer hassle-free travel experiences to you and your loved ones. Come along for the journeys of a lifetime with us!
    See more

  • email customer.care@travelwings.com
  • call 97145561000
  • language https://www.travelwings.com

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