turbocad.com

4.2
4.2 Based on 20 reviews

The TurboCAD Design Group is owned and operated by IMSI/Design, the global leader in retail CAD (Computer Aided Design) and home design desktop software, and a pioneer in mobile solutions for the AEC (Architectural, Engineering, and Construction) industry...

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Average Rating

4.2

/
5

20 Reviews

5 Star
76%
4 Star
0%
3 Star
5%
2 Star
5%
1 Star
14%

All Reviews

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Review Time

WK15
Outstanding Support from Syed

Syed addressed my DesignCad issue promptly in the early morning (around 7:25 am) and followed up with a confirmation email. EXCELLENT SERVICE, Syed!!

5
Date of experience: Dec 24, 2025
Winnie Ross
Syed Comes to the Rescue on Christmas Eve 2025!

Syed resolved my DesignCad issue early in the morning (~7:25 am) and confirmed via email. EXCELLENT SERVICE, Syed!

5
Date of experience: Dec 24, 2025
Nicodemus Kelly
Outstanding Assistance from the Helpdesk!

The helpdesk representative deserves 6 stars for his patient expertise in guiding me through a 'software jungle' to a successful outcome. Thank you!

5
Date of experience: Dec 23, 2025
AL68
Helpful and Efficient Support

The team member was very helpful in locating my account and assisting with the correct installation. Quick response time!

5
Date of experience: Nov 10, 2025
Cooper
Challenging Interface for Mac Users

The Mac interface is not user-friendly compared to other CAD programs. The instructions lack clarity, and basic tasks are frustratingly complicated. I'm resorting to hand-drawing plans due to the unclear guidance.

1
Date of experience: Nov 07, 2025
Trent Foster
Lack of Support and Unresponsiveness.

I've used the software for years and recently upgraded, but I'm facing issues. Despite my efforts to reach out for support, I've received no helpful response. The previous phone support is gone, and now I'm left with critical work pending and no assistance. I'm seriously considering switching to another program due to this poor service.

1
Date of experience: Nov 06, 2025
Chip R.
Responsive and Quick Support

The representative is very responsive and quick to reply. Such efficiency is rare nowadays.

5
Date of experience: Oct 11, 2025
prb2804
Exceptional Help Received

I needed assistance, and the representative was fantastic. Quick and professional responses made me feel valued. Excellent customer service; I felt supported like a friend!

5
Date of experience: Jul 18, 2025
Sammy Butler
Renewal Issues

I attempted to renew my license. Previously, I could use it on two computers, but now they require an additional license for my shop setup. As a one-person business, this feels unfair. They claim it's legal, but it seems more about profit.

2
Date of experience: Jul 09, 2025
Wanda Rogers
Prompt Response to My Inquiry

The representative promptly addressed my inquiry and resolved the issue perfectly.

5
Date of experience: Jun 20, 2025

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Business Details

  • The TurboCAD Design Group is owned and operated by IMSI/Design, the global leader in retail CAD (Computer Aided Design) and home design desktop software, and a pioneer in mobile solutions for the AEC (Architectural, Engineering, and Construction) industry.

    With over 16 million products distributed since 1988, IMSI/Design products include the award-winning TurboCAD®, DesignCAD™, TurboFloorPlan®, TurboViewer®, and TurboSite® families of precision design applications for desktop and mobile.See more

  • email customersupport@imsidesign.com
  • call 18008338082
  • language https://www.turbocad.com

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