Review Time
I had my furniture in storage with these guys.I arranged date and time for my items to be brought to my new place. They were so late and never delivered all my furniture. One of the men claimed to be tired so sat in the van. Then they had the cheek to say there time would soon expire and I would be charged more money. My family started unloading, only because there was only one guy working. The had broken my desk in pieces totally ruining it, there was also water damage on the desk splitting the edge. Then when they said that’s all I noticed stuff missing. They promised to deliver on the Monday, it never came. Turned up Tuesday only to find my lamp broken.Wednesday to apologise they sent to guys to put my bed together that didn’t turn up on time for my family to do it and a pot of glue to so called fix my desk- this the workmen said they would rather not touch it and I agreed. But I don’t call it compensation for stress of all the delays, mixups etcThey claim the mix up was because my items didn’t all fit into 2 storage units and they put some stuff in a 3rd unit but never told me about this so I only paid for the 2 units each week. They claim this is my compensation along with making the bed up. That’s despite my floor lamp being broken and my new desk. They claim they owe me nothing. I asked for my lamp back and it’s not even been returned.I have not been treated fairly at all. They made my move so stressful instead of it being an enjoyable experience.
We moved with Two Man Removals on the 21st October 2024. During the move our sofa was damaged and a small hole was punctured in the top of the seat. The sofa was 3 months old at the time of the move and in immaculate condition. It cost me £2500. It is now 7th March 2025, despite several promises the sofa has not been repaired, or the section replaced and I have received no compensation for the damage. It is now 4.5 months later. The last communication I had from the company were empty promises on the 6th January 2025. This is not acceptable. There was also small damage to the doorframe in my brand new house, which is minor and therefore I have let pass. I have used the business on 4 previous occasions and found them to be helpful, but this is the first time I have had a problem and the aftercare is atrocious! I will now be pursuing a claim through the Small Claims Court. The cost of a replacement section for the sofa is £854.
From the girl I initially talked to on the phone, to the guy that came to give me a visit and talk about the service, to the guys packing up my place and moving everything to my new place, everyone was super professional, friendly, polite and the two guys doing the moving in the van hilarious as well.I am so glad I didn't have to do a thing. It looked like they were working really hard the whole time. Everything was packed really well and no breakages. I'm disabled. I need extra help which they willingly provided.I was dreading having to move and pack up again but, what a good company and service! It made my situation of moving house completely doable, even enjoyable.
Best removal service I've ever used. The guys were warm and friendly and really careful with all my stuff. The pricing structure means you can use what you need and don't waste money booking a massive van for a whole day. I wish all removal companies worked this way. Excellent! Wonderful! Fabulous! Thank you :)
We are very pleased with how easy the shifting of furniture was with ‘Two man removals’. The man (John) came on time. He was quick, thorough and efficient. He dissembled the furniture quickly and re-assembled it even quicker! He worked very hard and before we know it, our furniture sits in our new home and I’m having a cuppa with nothing left to do for me! Highly recommend!
We had Mark and Jon for our move and they were outstanding!! We had solid oak furniture that all needed dismantling, moving and re building. This extremely heavy! They did it with ease and knew exactly what to do and what time frames to use. We hired them for the full day 8.30-4.30 and they finished within the time frame, they are kind and understanding and funny, I’m a very nervous person and they put me at ease right away! Also little Chris who we dealt with on all the bookings and behind the scene details was amazing! He sorted everything for us. I can’t recommend them enough. 1000% recommendations to all ❤️
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Two Man Removals is a trusted removals company based in Plymouth, proudly serving Devon, Cornwall, and the wider UK. We are a cooperative made up of four experienced, independent small businesses – all of whom worked with the original company for many years before joining forces to deliver a more personal and reliable removals service.
Together, we share a simple mission: to make moving homes stress-free and straightforward for our customers.
Our reputation as one of Plymouth’s top-rated removal companies is built on three key values: trust, reliability, and customer focus. As a team of long-standing professionals in the removals industry, we take pride in offering a high-quality, hands-on service you can depend on.
We know that moving house can be overwhelming – especially if you’re relocating from a large property or have valuable, sentimental items to move. That’s why we offer friendly, expert guidance throughout the entire process – from your first enquiry through to moving day.
Our fully trained removals teams come equipped with premium packing materials and the right tools for the job, ensuring your belongings are safely packed, transported, and stored. Whether you’re moving locally in Plymouth or to another part of the UK, we’re here to help.
If you’re looking for a professional, affordable removals company run by people who truly care, get in touch with Two Man Removals today for a free quote.See more
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