Name: americanstandardwalkinbaths.com
Telephone: 2149603683
Rating: 3.8

Stephen Johnston Guest

More like American Sub-Standard tub company

A "lifetime" guarantee isn't worth the paper it's written on if you can't get people to come make repairs. My tub is 7 years old and completely stopped working. It's been over a month and no sign of repairman

Date of experience: Sep 19, 2025

Judi McGough Guest

5 months ago

My walk in tub needed a repair

My walk in tub needed a repair. The first appointment was made a week ago with the repairman to arrive between 10 and noon. Never showed. Never called. The call center was no help offering lame excuses. Tod, the repairman, was to be here today about 10 am. Showed up after 6. Did some caulking and left it a mess. A 2 year old could do a better job.

Date of experience: Sep 19, 2025

Robbie Lewis Guest

11 months ago

Disappointed in my experience

I had an American Standard walk in tub installed on 3/31/25. After installation I found several problems . The molded part of the tub didn't reach to the wood molding of the bathroom. The area was patched with plaster. The caulking where tub and wall met has several cracks. The latching handle is loose. I called to get a service appointment and was told the technician would contact me to set it up. After several more calls, an appointment was set for 6/1/25. Technician was a no show and no call. I contacted company again and have heard nothing since. I am very disappointed in my experience.

Date of experience: Mar 31, 2025

Nicodemus Brown Guest

1 year ago

We purchased a walk-in tub from…

We purchased a walk-in tub from American standard. We paid $23,000 for tub and installation. After one year the seals on the door failed flood our home. Called to get it repaired under warranty. It took 2 months to get the repair kit and another two weeks to get a repair appointment. The repairman never showed not call to reschedule. Called the company it will take another week or two to get someone else. In the meantime can't use the tub. Terrible service and mediocre product. Don't buy from them.

Date of experience: Sep 26, 2024

Canute Powell Guest

1 year ago

Walk in Shower

Communication on all aspects and the end result was perfect.

Date of experience: Aug 14, 2024

Christina Bell Guest

1 year ago

Perfect in every way

Perfect in every way. Tub was delivered and installed in all on schedule. The installation took only seven hours. Everything was cleaned up, tested and I was shown how to operate it. We love it!