ubereats.es

1.1
1.1 Based on 21 reviews

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1.1

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5

21 Reviews

5 Star
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1 Star
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Review Time

Ben Frasher
Driver showed up and had other peoples orders. Said he would let support know there must have been a

Driver showed up and had other peoples orders. Said he would let support know there must have been a systems issue. I went through the steps on the app for missing food item and only received $10 out of the $34 I spent.

1
Date of experience: Feb 01, 2026
rafailia andronikou
Shame on you!

They gave us a promotion code that says "válido durante 60 días" we tried to use it 4 days after they gave it to us and in the app it says that it expired. This is unacceptable!! Giving us false code and then expect to buy from you. UberEats needs to mejorar its image.Oh and another issue is that I downloaded the app for the first time and didn't accept my phone number saying "it's blocked" How is that even possible?! I'm really disappointed! Έσχος και Ντροπή! Like we say in Cyprus "Εν μας εμπήκε καλά ο μήνας"!

1
Date of experience: Feb 01, 2026
Joana Marques
Cannot walk and the driver refused to deliver at the door and come upstairs

I am temporarily invalid as I cannot walk right now, and for that reason I ordered Ubereats to my door, as I usually do. The driver refused to come upstairs and deliver it, we exchanged messages and phone calls where I explained over and over that I couldn't walk but he just insisted I had to come down stairs, then he marked me as unavailable and the order and complete and left! Now ubereats says that the driver tried to contact me and I was unavailable and they won't refund me! I explained over and over again that I spoke with the driver, that I wasn't unavailable, I sent them screenshots of the conversation and phone calls but they keep on sending back the same template response! I am so upset, I paid for the food and service I am now still hungry, no food and no money for refunded! This is fraudulent and the customer service is just shameful!

1
Date of experience: Feb 01, 2026
Ben Frasher
Terrible refund policy for no delivery

Driver showed up and had other peoples orders. Said he would let support know there must have been a systems issue. I went through the steps on the app for missing food item and only received $10 out of the $34 I spent.

1
Date of experience: Jan 31, 2026
Steve
took an hour to deliver the cold food

took an hour to deliver the cold food, when it arrived it was cold, avoid this delivery co if you can

1
Date of experience: Dec 13, 2025
david w
Wow please don't use uber eats

Wow please don't use uber eats, they are scammers, food did not arrive, I rang the restaurant they told me it was picked up, the driver rang me and when I answered he hung up, I went to the gate no food was left anywhere they didn't ring the doorbell, so did the driver just eat my food? He says it delivered, and customer service believe him and not me , so will not refund.PLEASE DO NOT WASTE YOUR MONEY ON THIS SCAM

1
Date of experience: Dec 11, 2025
Marcos Barco
In general it works ok

In general it works ok, but the don't defend the consumer when there are missing items, the food is cold, or the food is collapsed in the box.

2
Date of experience: Dec 08, 2025
Rayane Hatimi
Worst customer service ever

Worst customer service ever. My delivery arrived and the driver left it on the sidewalk. Someone came and took it obviously. Uber eats decided that the public sidewalk was a secure location.

1
Date of experience: Nov 23, 2025
Was given someone else's order

Kitchen under construction, I was given someone else's order and get absolutely no response from Uber after one hour. The delivery person was rushing, so no wonder he didn't even check the ticket to make sure it was the right order.

1
Date of experience: Nov 09, 2025
Mette Throndsen Brekke-Hansen
Do not use Ubereats

Do not use Ubereats! The food was not delivered and the courier said he didn´t managed to get in contact with me. I talked with him on the phone and understood he was in a wrong place. I tried to repeat my address and he hung up and cancelled my order! I tried to send him Google map position, but the sms did not get through. Tried to call him, but I did not get through. Do not order food through ubereats.

1
Date of experience: Nov 03, 2025

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