Name: ucogear.com
Telephone: 000000000
Rating: 4.6

Gabriel L. Guest

Outstanding Customer Support!

The smokeless firepit grillI ordered from UCO arrived damaged in transit. Shortly after sending them photos, UCO sent me a replacement, which arrived in a few days. Very impressive service! And I am liking the grill as well.

Date of experience: Mar 24, 2025

Edwin Barnes Guest

1 year ago

UCO Gear fixed up my Pedco Pod

I have a Pedco Pod tripod that I got years ago, and I lost one of the little rubber feet. UCO Gear went out of their way to get me another one. I've gotten good use out of the Ultra Pod II, and it's nice to know that they stand behind their products. It doesn't seem like a big deal to replace a rubber foot, but most companies just don't care these days, it seems. UCO Gear went to the trouble to take care of it. I really appreciate that.

Date of experience: Jun 24, 2024

AR Guest

2 years ago

Disappointing Customer Service Experience with UCO and Warranty Claim Issue

The products are great. I was a big fan of UCO. However, their customer service team is terrible. I broke a plastic switch spork and tried to get a replacement, as they claim on their website that all plastic sporks are entitled to a lifetime warranty. However, I was never able to make a warranty claim. The customer service team misunderstood that I had a titanium one, which only had a 1-year warranty. After I clarified that it was a plastic one, they simply disappeared and did not respond to any of my emails.

Date of experience: Jun 05, 2023

guignet Guest

6 years ago

The only reason I give UCO 3 stars is…

The only reason I give UCO 3 stars is due to the customer service. I was never able to reach anyone within business hours and when I left a message I did not receive a call back at all. The products are great and I did receive info on tracking once my order went out.

Date of experience: Dec 30, 2019

BS Guest

6 years ago

I like to order my replacement candles…

I like to order my replacement candles from UCO. Candles from other sources melt and create a big mess and subsequent cleanup.

Date of experience: Dec 20, 2019

MM53 Guest

6 years ago

UCO makes great matches and fire…

UCO makes great matches and fire starters. I have not tried all their products but the many that I have are very good.They are a little pricey,:but work well when you need them. I would not trust regular matches or butane lighters on a cold and windy day to start a fire. Try to hold a paper match or stick match with gloves on or rotating the spark wheel on a ligkter. Very difficult They are great for emergency purposes also. To bad they don't come as strike anywhere matches. They then would be perfect.

Date of experience: Dec 17, 2019

Sammy Morgan Guest

6 years ago

Shipping was excellent for one of the…

Shipping was excellent for one of the two orders. The second was never processed or shipped.

Date of experience: Dec 16, 2019

Randall Baker Guest

6 years ago

Great company!

Great company! Quality products! I purchased the Brass UCO candle lantern and was shocked at how bright it is! Very high quality product, made for a lifetime of use! They even threw in a whole box of sweetfire!

Date of experience: Dec 16, 2019

Rowland Lewis Guest

6 years ago

products are great

products are great, replying to e-mails on questions about your order, not good.

Date of experience: Dec 08, 2019

LC62 Guest

6 years ago

Very disappointed/Poor Customer Service

Very disappointed, order during Black Friday special and then made a second order to give as gifts and neither order had the Bonus gift enclosed, emailed customer service twice and still no response, love the products but with such poor customer service I won’t be ordering again.