Review Time
My response to UK Private Investigators reply: I acknowledge your response but stand by my original review, which reflects my personal experience. Trustpilot has reviewed and confirmed that my comments comply with their guidelines and are not defamatory.I found the personal remarks in your reply, such as ‘Some people just want to see the world burn,’ to be unprofessional and not conducive to constructive dialogue.Despite my providing comprehensive information upfront, the report you delivered lacked new insights and did not meet the expectations set during our initial discussions.To clarify, at no point did I request or expect UKPI to engage in illegal activities, including unauthorised access to private social media accounts. My request was for a comprehensive background check using publicly available sources. Any suggestion to the contrary misrepresents my intentions.I hope this feedback is taken constructively and leads to improvements in your service delivery.My original feedback:I paid £315 to UK Private Investigators for an Enhanced Background Check, which they advertised as including current address, employment history, social media presence, and professional capabilities. I provided them with a comprehensive verbal briefing, a background pack up front, including Companies House data, known addresses, and context. I even did a follow up call with them to highlight my specific request for social media investigation.The report I received was late, padded, and regurgitated my own material — with no meaningful analysis or new information. It failed to verify employment, listed my own property as the subject’s “current address” (despite the person having vacated it), and missed a company I had already flagged. It included no social media content or digital footprint work.When I raised concerns, I received an aggressive and dismissive legal-style email claiming all expectations were “irrelevant in law” and trying to reframe this as mere “disappointment.” No refund was offered, just vague promises of more unspecified checks. Upon researching further, I discovered that other clients have reported similar issues with this firm, including unprofessional conduct and failure to deliver promised services. These patterns suggest that my experience was not an isolated incident.A deeply unprofessional service.
Where other agents have failed, Tim's company managed to dig deep and come up with a successful address match within hours. Other agencies have taken months without results. I thoroughly recommend UK Private Investigators and the personal touch which Tim brings to his business. Thanks once again Tim!
I received outstanding service, with same-day results and exactly what I requested. Tim is excellent, and I cannot recommend him highly enough. I am delighted with the service and would gladly recommend UKPI to others. Additionally, their prices are far more competitive than others. I’m so pleased I chose UKPI.In the past, I had used two other companies, Stonebridge Investigations and Rosewood Investigations. Both made numerous promises, charged three times the amount, and only after several weeks of waiting and me following up multiple times, did they finally provide a report that was ultimately useless, at best, a basic online search, filled mainly with information I provided and their T&C's, lesson definitely learnt.
This is my first time seeking a PI. The process was simple. The agent Mr. Tim Burchell was very patient and very welcoming. He was very professional but yet personal. I am grateful for his assistance. Thank you UK Private Investigators. I will truly recommend you to family & friends. Excellent work. TY again.
Excellent and fast service. I received results on a background check within 24 hours. Very happy with the service and would highly recommend. Also more affordable than other similar services that I came across. I'm so glad I used this service.
After having a child outside of our marriage, my (soon to be) ex husband went into hiding for 5 years, with the intention and hope that if I couldn’t find him, I couldn’t divorce him. Absolutely no friends or relatives knew where he was. I found UK Private Investigators and in less than 24 hours I was given his three Mobil telephone numbers and his address. I was able to proceed with the divorce. I am very grateful to the team at UK Private Investigators.
I could not be more happy with Tim’s work! I’ve been using him exclusively for the past few years and I can honestly say his professionalism and efficient service is second to none. Work is completed to an extremely high standard and results are delivered promptly and are incredibly accurate.Extremely responsive to questions and It’s always willing to give advice.I cannot recommend Tim and his company enough! Amazing service!
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