Review Time
The service continues to disappoint as it did seven months ago. We still receive a LOW SOC REMINDER message. My partner has called them three times, and out of frustration, I took a day off work to reach out myself. A representative promised to fix the issue, but it seems no one understands after-sales service. I came home to find the same message again. Avoid this service at all costs; they neglect support after taking your money. I regret choosing them for my solar panel installation and would rate them negatively if I could.
My experience with this service has been just as disappointing as it was seven months ago. We keep receiving a LOW SOC REMINDER message. My partner has reached out three times, and out of frustration, I took a day off work to call them myself. I spoke with a representative who assured me he would resolve the issue. This company is a joke; it's clear they lack understanding of after-sales customer service. I returned home to find the same message again. Do not engage with this company. They promise much but neglect support once they've taken your money. I deeply regret choosing this service for my solar panel installation. If I could, I would give a negative star rating.
I was initially frustrated and ready to leave a negative review after my roof started leaking post-installation, requiring me to hire a roofer for repairs. However, I spoke with a director who, despite differing views, communicated in a civil manner. I still don't see a refund for the repair costs, but considering everything, I would still recommend this service for solar panel installation.
Our installation faced challenges due to needing a roof replacement. Despite bad weather and a difficult neighbor, the roofers worked diligently. The panels are functioning well, and we look forward to lower bills. The staff was helpful and pleasant.
I am extremely satisfied with the overall service from the company from the very beginning! I spoke with a helpful representative from the sales team who arranged a zoom call for the next day. The person on the call was also very helpful, answering all our questions and explaining the solar panel system in simple terms, at a competitive price. A site survey was conducted before the installation, and the roofers and electricians did a professional and tidy job on installation day. The support team was quick to respond via email and arranged necessary certificates for energy import and export. Great job overall! I would highly recommend this service.
AVOID THIS SERVICE AT ALL COSTS! They arrived unannounced, putting up scaffolding that blocked my satellite dish, leaving me without TV for a week. When I called, I was told, "can't you just put up with it, it's only a week?" I dealt with unprofessional workers who were hours late, only to do a small amount of work and leave without finishing the job. They finally completed it a week later, but in the process, they broke several tiles on my roof, causing leaks and significant damage. I emailed them about the damage, sent pictures, and followed up multiple times with no response. This is the worst service I have ever encountered, and I advise everyone to avoid them.
I have a battery with warm stickers on it, indicating internal heaters, which I believed I was purchasing. However, I was informed by the company that my battery does not have these heaters. I am not satisfied with this outcome.
They claim to offer an online quote, but instead, they collect your information and bombard you with cold calls and high-pressure sales tactics. I don't trust any company that lacks transparency online. Other companies provide accurate estimates before asking for personal details.
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