ultrasstore.com

4.6
4.6 Based on 160 reviews

A professional shop for Ultras and more. Safe delivery, fast realisation time....

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Average Rating

4.6

/
5

160 Reviews

5 Star
80%
4 Star
13%
3 Star
1%
2 Star
1%
1 Star
6%

All Reviews

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Review Time

Ricarda Kühn
A complete disaster!!!! I ordered at the beginning of December. Unfortunately, my package never arri

A complete disaster!!!! I ordered at the beginning of December. Unfortunately, my package never arrived. Apparently, it got lost at UPS. I then asked Ultrastore to please take care of it, as I wanted either my money back or a replacement. The answer was short and to the point: No! They said their terms and conditions state that once the package is in Germany, it's the customer's responsibility to take care of it. I find that incredibly cheeky, especially since it's not even allowed by law. Anyway, I then tried to take care of it with UPS by initiating a trace request. This is now closed, but UPS only gives information to the person who initiated it. Ultrastore now has information about what happened to the package but won't tell me. Ultimately, I'm stuck in the middle. I paid almost 300 euros, received no goods, and received no information. This shop is an absolute joke. But now they want me to give them a positive review.



Accusing me of lying is outrageous. Yes, it arrived in Herne (I don't live there, it's just the UPS warehouse). It got lost in the warehouse. UPS says in the tracking information: "A damage report has been sent to the sender for your package. Please contact the sender for further information."
Here's the tracking number to show I'm not lying.
1ZA222W76833931272
So take care of it.

1
Date of experience: Jan 30, 2026
Charlie C.
A successful first order with quality products

My initial order turned out to be very successful. The products were of high quality, nicely packaged, and delivered quickly and reliably without any issues. The only drawback was the delivery cost, which felt a bit high, but overall, I am very satisfied. I would recommend it.

4
Date of experience: Jan 04, 2026
Wilson Sanders
Quick shipping and excellent support!

The shipping was completed in just one week, which is impressively fast. The quality is great, and the support team is very friendly. This store is truly outstanding!

5
Date of experience: Nov 30, 2025
HT38
Shipping was quick and efficient...

Shipping took exactly one week, which is impressively fast. The quality is great, and the support team is very friendly. This store truly stands out!

5
Date of experience: Nov 29, 2025
Gabe Cook
Payment issue but awaiting response...

I placed an order but received an email stating the payment didn't go through, even though I completed it. I sent an email and hope to get a response soon.

5
Date of experience: Nov 29, 2025
Yusuf Kraus
Excellent experience

Fantastic products!

5
Date of experience: Nov 28, 2025
Adriana Anderson
Flawless shipment and quick delivery...

Everything was shipped correctly and the delivery was prompt. Their products are excellent, and they offer a wide variety of affordable firecrackers. I will definitely order from here again.

5
Date of experience: Nov 27, 2025
Ambrose Howard
Inquiry about shipping to Denmark

I would like to know if shipping to Denmark is available, as I couldn't select it during checkout.

4
Date of experience: Nov 26, 2025
Madonna Morris
Outstanding service

Everything was perfect, very good experience!

5
Date of experience: Nov 25, 2025
Matthias Adams
Safe and speedy orders

I've ordered three times, and the delivery has always been safe and fast. If you're looking to buy firecrackers, this is the safest place to order.

5
Date of experience: Nov 25, 2025

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