Review Time
Good Customer Recovery, But Initial Order Error
I recently ordered a tea set from Umi Tea Sets (Order #24588) and initially received the wrong design. This was disappointing as it was meant to be a gift and I had selected Express delivery to ensure it arrived in time.
To their credit, their customer service responded quickly once I reached out. They asked for a photo, acknowledged the mistake, and offered a partial refund as an option. I requested that the correct item be resent instead, and they agreed to ship a replacement. The replacement did arrive, which I appreciate.
Communication was polite and responsive, although I did have to follow up a few times for shipping updates and tracking details. I am still awaiting clear instructions on how to return the incorrect item that was originally sent.
Overall, while the initial packing error was frustrating, the issue was resolved and the team was courteous throughout the process. I would recommend them, but I suggest double-checking your order upon arrival and allowing buffer time if purchasing for an important event.
Good Customer Recovery, But Initial Order ErrorI recently ordered a tea set from Umi Tea Sets (Order #24588) and initially received the wrong design. This was disappointing as it was meant to be a gift and I had selected Express delivery to ensure it arrived in time.To their credit, their customer service responded quickly once I reached out. They asked for a photo, acknowledged the mistake, and offered a partial refund as an option. I requested that the correct item be resent instead, and they agreed to ship a replacement. The replacement did arrive, which I appreciate.Communication was polite and responsive, although I did have to follow up a few times for shipping updates and tracking details. I am still awaiting clear instructions on how to return the incorrect item that was originally sent.Overall, while the initial packing error was frustrating, the issue was resolved and the team was courteous throughout the process. I would recommend them, but I suggest double-checking your order upon arrival and allowing buffer time if purchasing for an important event.
Very responsive customer service! I had an issue with a gift I recieved and they were very prompt and helpful. The tea set I recieved is of high quality and makes me smile whenever I use it. I won’t be hesitating to buy from Umi Tea Sets in the future.
Wonderful products and amazing customer service! They were very quick to respond to any questions we had via online chat or email. We placed an order recently and received it yesterday. The pieces all arrived in perfect condition, their packaging was above and beyond. All if the items are beautiful and well made. We would definitely order from Umi again.
I love my Yixing Lotus tea set. It's beautifully crafted and excellent for serving guests with. Umi also provides excellent customer service. When I broke the fair cup from my set (I blame the cat), they created a special listing specifically for a replacement and the turnaround was fast and professional. I also have one of their stoneware tea trays with the water feature. Definitely worth a purchase purely for the ambiance.
Delightful customer service. I accidentally broke my fine mesh strainer on my new beautiful authentic Chinese tea set and they are sending me a new one as a gift. Very quick response time, accommodating and friendly. And SOOO many types of tea to choose from on their website.
Being a collector of yixing teapots i found my favourit store and it's called UMItea. Such a great choice of beautiful handcrafted teapots, a treat for your eyes. And it's not alone the teapots. You must try the tea's. Such a great expierience, very high quality.... And the friendly after sales service they give is out of this world. For me and the people that come here to taste and enjoy tea in the traditional Gongh fu way there's only one adres ... UMI tea
I placed only one order and I've been very satisfied.The item (a teapot) is exactly as I saw on the website and it arrived in a fairly short time. The first delivery was not successful and they made sure to check the second one was through.I think I will make other purchases.Thank you!
The Umi team is doing a great job, I've been buying from them for over 2 years! I'm very happy! Quality 10/10! Taste 10/10! Customer support 10/10! Price 10/10. What more could a customer ask for? Nothing! They have everything! Good luck, guys! You're doing great!! Keep it up!
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We stock a large selection of best tea sets, offer wholesale prices on all porcelain tea sets and ceramic tea sets, find your favorite tea set at amazing price here!
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