Review Time
I had a very disappointing experience with United Rent A Car, booked through EconomyBookings.com. I reserved and paid for a Volkswagen Golf 8, but upon arrival at the airport, I was forced to accept a filthy Dacia Logan instead. The staff on-site seemed completely unaware of the online booking and showed no accountability. When I refused the low-level car, they shrugged it off and handed me a phone number to call, saying they had no control over the situation.Initially, the phone staff was somewhat polite, and I reluctantly agreed to take the Logan for one day since I needed a car to travel from Agadir to Marrakech, with plans to swap it for the reserved Golf the next day. However, this turned out to be a complete lie. There was zero communication between the Agadir and Marrakech agents, and I wasted 2 hours explaining the mess all over again. The agent at Marrakech repeated the same “call the phone number” routine, and this time the woman on the line — who I later found out was named Asmae — was rude and unhelpful, resulting in a heated argument.United Rent A Car is extremely unprofessional. Their online listings are misleading, their vehicles are often unavailable or dirty, and their staff is untrained and uncooperative. The lack of a proper desk means you’re left waiting at a van in the parking lot forever. This ruined the start of my vacation and wasted my time, money, and energy.DO NOT RENT FROM UNITED RENT A CAR. It’s a scam. Next time, I’ll go with a more professional company with educated staff and a proper counter.
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