Review Time
AVOID AVOID AVOIDI HAVE BEEN RENTING CARS IN MOROCCO FOR over 20 years if you get into a little accident or just a scratch they help over 2000$ on my credit cardAND they stopped answering me after .Go with AIRCAR OR SMTG ELSE .SCAMMERS .The car rental company united and the platform i rented from Wich is VIP CARS .
I was treated like an animal by NextCar. You can see they have shocking reviews on Google, I got to live through the worst aspects of this company. Arrived into the airport, rang the number and asked them which terminal to go to get the transfer. The call centre agent told me the wrong terminal. I went to the new terminal and waited over an hour for the collection (despite actually meeting the transfer bus driver who ignored me the first time around). NextCar virtual agent was a disaster, was all online with no person physically there to address the way I was treated. The virtual agent was totally unsympathetic to how I was treated and gave out tired, machine-like answers as if she was reading from an answer sheet rather than treating me like a human being. It went from bad to worse when they would not accept debit card, only credit card, and eventually said they would accept debit card but would charge a debit card fee in excess of the total value of the rental just to use the debit card. They also refused to send me the rental car contract via email or print it out in the office. A very shady operation. This booking was done via Skyscanner who directed to Discover Cars who then sent to United Car Rental who then send it to NextCar. What an absolute ponzi scheme. My worst ever experience renting a car.
I had a car pick-up at 14:00 pm and i had arrived earlier at United pick-up point at Rabat airport i had informed a person who works for the company and handed to him all my information, the problem is at 14:00pm he informed me that the car will be not ready when I asked him why he said is raining out of MOT service so he left me with no communications waiting for him calling customer service and he back after one hour is too bad from rental company, I would like to inform everyone don't rent with United rental cars is not professional and cars is not good and not clean
Returned a car to Tangier airport with a very minor scratch on the front wing. This sort of scratch is a 5 minute job for someone to polish out.The company tried to charge €400 (despite original contract all paid in Dirhams) and pressured me to put it through my insurance.When I resisted they attempted to get me to sign a return form that simply stated "car is damaged" and gave no details of the actual damage.Clearly they are profiteering off insurance by using the most minor amount of damage to justify their actions.I'm now waiting to see if they return our deposit, I hope other people can avoid these scammers.
When returning the vehicle on the last day, they charged us an additional cleaning fee for the vehicle they did not have cleaned before delivering it to us.We received a car that had just been returned by the previous customer. The vehicle was not cleaned prior to our receiving it. When I inquired about cleaning at pickup, I was informed that the car was considered clean. Although the exterior appeared satisfactory, the interior was not sufficiently clean. I was told vehicles are only cleaned when they appear particularly dirty. This was acceptable until we were later assessed an additional cleaning fee upon return. Such a policy appears unjust and unreasonable. I am asking that if they want cars returned clean, they should also ensure every vehicle is cleaned before delivering it to each customer. Otherwise, they should not demand a cleaning fee from renters.
When we arrived to pick up our car, we were suddenly told there was a "problem" with our credit card. They claimed they couldn’t accept it unless we paid an extra €10 per day. In total, we had to pay an additional €70 just to take the car.The entire experience felt like a stressful psychological game. No one could explain why our credit card suddenly worked after paying the fee. If you refuse, they cancel your booking on the spot.Then they quickly mention that your deposit will be lowered from €1400 to €700, but they don’t explain that this is actually being treated as an optional paid service. Under pressure, you're handed a contract to sign, without being clearly told what you’re agreeing to.Later, when we contacted them by email, their story kept changing. Each time we pointed out something that didn’t make sense, they gave a different explanation. In the end, they simply referred to the contract, where it falsely shows that you voluntarily accepted an extra service to reduce the deposit and that’s what the extra charge was for.Also hidden in the small print: a €5.50 fee just to get your deposit back immediately.We also had to pay €39 to return the car at 6:00 AM, supposedly to have someone there for the final inspection. But no one showed up. When we called, it sounded like we had woken the person up. The inspection was done over the phone, and we were told to leave the keys in the car.Afterwards, customer service was no help at all. They hide behind the contract and keep repeating: “You signed for it.”
I rented a car in Marrakech through United Rent a Car in July 2025. The experience was very disappointing: • There is no proper office at the airport; instead, they operate out of an old van covered in peeling stickers, which feels unprofessional and untrustworthy. • At pickup, I was pressured to accept a lower-category vehicle than the one I booked. Only after firmly insisting was I given a higher-category car. • Strangely, the payment terminal failed to process my credit card (which I use in Morocco for years) for the security deposit. The only alternative presented was to pay the deposit with a debit card, which came with an additional fee of 1,265 MAD. I was forced to accept this because there were no other options and it was late in the night. • I provided proof not only from my bank but also from SIBS, the Portuguese interbank processor, showing that no attempt was made to contact my bank during the transaction, disproving the company’s claim that the problem was with my card. • United Rent a Car refused to provide logs from the Moroccan interbank network (CMI) which could clarify the issue, showing a lack of transparency and accountability. • Overall, the service was marked by pressure, poor communication, and hidden fees, leading to a stressful and unsatisfactory rental experience.I do not recommend United Rent a Car and caution other travelers to be aware of these issues.Again, do a favour to yourself and pay a little more and stay away from this company. (In response to their response: it’s never their fault and they are always transparent and bla bla. That’s why the disastrous reputation they have, like the numbers here shows)
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