unsolved.se

3.2
3.2 Based on 41 reviews

...

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Average Rating

3.2

/
5

41 Reviews

5 Star
40%
4 Star
16%
3 Star
5%
2 Star
0%
1 Star
40%

All Reviews

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Review Time

Marc Diepgrond
This game came on my Facebook and I was intrigued. I like mysteries so having to solve one I was rea

This game came on my Facebook and I was intrigued. I like mysteries so having to solve one I was really looking forward to. No disappointment! Delivery during Xmas a bit late but so were many other presents. Second order I bought 3 more games. The package was mishandled by de courier. My mail and pictures were taken very serious and my compliments for customer care. Very good indeed! Not just an offer of discount but several options were given to choose from. Even my suggestion was agreed upon. I, for one, am very pleased with the product and the care for their customers from Unsolved. Thx again!

5
Date of experience: Feb 11, 2026
Andrea Morgan
Order placed a month ago, still waiting for delivery

A month ago, I ordered two games and have yet to receive anything. The delivery service informed me to reach out to the support team to initiate a claim. Despite sending two emails through the contact form on their website, I have not received any reply.

1
Date of experience: Jan 11, 2026
Milosevic70
Frustrating order experience

I ordered two puzzles at the start of December. After a few days of tracking, the status changed to delivered, but nothing arrived. I've sent multiple emails but received no response. I'm not the only one dealing with this; others have had similar issues. It feels like a scam.

1
Date of experience: Dec 28, 2025
Ida B.
Feeling scammed

I wanted to enjoy the games with my family during Christmas, especially with my elderly grandmother. I was in touch about the games, but then they stopped responding. I ordered two games and the website claims 'express delivery,' yet I haven’t even received a shipping link. I've reached out with no response. This seems like a scam.

1
Date of experience: Dec 23, 2025
Aubrey C.
No puzzles received and no email response

I placed an order for two puzzles at the beginning of December. After a few days of tracking, the status changed to delivered, but I haven't received anything. I've sent three emails regarding this issue, but have not received any reply. I see others are having similar experiences. This feels like a scam.

1
Date of experience: Dec 22, 2025
Thomasina Butler
Order not received

I ordered a game as a Christmas gift on December 1st, but it hasn't arrived and I doubt it will make it in time. The shipping service shows they haven't even received the item, despite a notification from the company on December 5th (without a tracking number). I've contacted customer service three times without any updates or replies. I feel deceived. I may need to reach out to consumer protection if I don’t hear back soon.

1
Date of experience: Dec 22, 2025
Brielle
No delivery and no response

I ordered a game over ten days ago, but it still hasn't arrived, and there’s been no response or tracking information. This seems to be a common issue. It feels like a scam; don’t waste your money.

1
Date of experience: Dec 22, 2025
No delivery

I got a tracking number, but the shipping company is still waiting to receive the package after several days. I’ve sent emails with no response. This feels like a scam!

1
Date of experience: Dec 11, 2025
Eadwulf Coleman
Late delivery and incorrect item

My order took two weeks to arrive, which is longer than advertised. To make matters worse, I received the wrong item! I reached out through their contact form, email, and social media, but haven't heard back, even after multiple attempts. Very poor customer service.

1
Date of experience: Dec 08, 2025
Tommy Howard
SCAM

I received a tracking number on the same day I ordered, but the shipping company is still waiting to receive the package from the supplier. I've sent two reminders with no response. There’s no phone number available either. This looks like a scam!

1
Date of experience: Dec 08, 2025

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