Review Time
I began the seven-day trial but cancelled it promptly. Despite this, I was still billed $70. I reached out to the support team within 24 hours to request a cancellation and a refund for the charge. They explained their policy, indicating that a refund was not possible. I didn't utilize any of their services during the trial period. It seems there are no conditions under which they provide refunds.
As many have pointed out, this platform is misleading. I was charged $739 without my knowledge for 100,000 units of a subscription. Within five hours of noticing the charge, I contacted customer support, but they needed to consult their billing team, which could take 7-10 business days. This is unacceptable for modern platforms. I urge anyone with a similar issue to dispute the charge with their bank; they may issue a refund and it could help prevent this company from misleading users.
Avoid this platform and do not attempt their 'free' trial. I've been trying for months to get a $21 refund; it's more about the principle than the amount. This company is nearly impossible to get a response from. Initially, I was told I would receive an email reply within a week, but that never happened. I opened a ticket, #51669525, but received no response at all. When I returned to their chat, I was simply told to submit another ticket. I highly recommend steering clear of this company!
I do not recommend engaging with this service, as they are scammers. They will withdraw funds from your account without any intention of returning them, despite multiple requests. Don't fall victim to this. Additionally, the service does not fulfill its intended purpose.
I was misled into working with this company on ads, but I had to continually pay out of my own pocket to work for this unethical organization. If you decide to quit, they keep your money. Be cautious; they aim to extract as much money from you as possible before you stop working with them.
This is genuinely a scam. I can't believe it's still operational. Their ads entice you with a free trial, only to charge you for a whole year, forcing you to cancel your credit card because they refuse to refund or cancel your subscription. Their responses are often copy-pasted and lack genuine support. It's been the worst experience; please avoid this service. There are better alternatives available.
Stay away; this service will harm your business! 1. The rules only trigger under specific conditions, and I've found that campaigns haven't been activated multiple times. Their tech team is still 'reviewing' the issues without providing an ETA. 2. The AI Bidding feature is ineffective, applying the same bids regardless of the ad set or history. If you try to disable it, it doesn't work. 3. Their so-called 'AI Marketer' fails to recognize English correctly, flagging positive comments as negative. 4. Customer support is abysmal, lacking knowledge of their product and frequently providing incorrect information. I can confidently say this service has cost my business more in lost revenue than its subscription is worth. STAY AWAY.
I tried the trial, which required a credit card. I forgot to cancel my subscription and was charged for a quarter. I didn't even use the trial because the service was lacking, yet when I requested a refund, they denied it. A reputable company wouldn't charge customers who are unhappy or didn't use the service. Even after several follow-ups, they refused to issue a refund.
I started the seven-day trial and cancelled it, yet I was still billed $70. I contacted the support team within 24 hours to request a cancellation and reversal of the charge. They informed me of their policy, essentially stating that a refund wouldn't be granted. I didn't use any of their services during the trial, and it appears there are no circumstances under which they offer refunds.
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Madgicx is a super app for Meta ads that helps E-commerce businesses run ads using predictive AI, scale creative production with generative AI, and maximize ad ROI.
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