Review Time
As other reviewers have stated, they blatantly lie on their website by displaying that an asset is available for free when it is absolutely not. Then they respond to our negative reaction by telling us we're "confused". See this dishonest and insulting reply to another user: "I'm really sorry for any confusion caused here". We aren't confused, you intentionally mislead us, and you know it. Luckily I used a fake burner email address to sign up as I always to with dodgy unknown sites like this.
I am beyond impressed and grateful for the incredible customer support behind Uppbeat. The organization I work for had a unique situation that Uppbeat's team was more than willing to help us with. Dano, the support specialist I worked with, was extremely helpful and responsive. Not to mention the amazing variety of music the Uppbeat library has to offer--it's elevated my work tremendously!
I accidentally ended up with two accounts due to an old and new email address, which meant I was being charged twice. Uppbeat’s support team was incredible—they didn't just cancel the old account, but proactively found a way to refund my fees for the year. A huge thank you for the honest and kind support!
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