Review Time
I love the app, its really convenient for people who travel a lot or live between two countries (my case). The only thing is that in Paris I can’t access to reformer pilates class while I can access in Barcelona (for example) with the same subscription… that is a shame :(
But it would be the only negative point I see.
I love the app, its really convenient for people who travel a lot or live between two countries (my case). The only thing is that in Paris I can’t access to reformer pilates class while I can access in Barcelona (for example) with the same subscription… that is a shame :( But it would be the only negative point I see.
Horrific support. App is ok, albeit glitchy, idea great. But the support is so bad I would like to give 0 stars. Unfriendly, take ages to reply, contradict what the last support said, random. Really unpleasant experience to have to deal with them. WOULD NOT RECCOMENDTicket number 4244175
I am very disappointed with the customer support at Urban Sports Club. I have been trying for over three weeks to resolve a contract change for our company account, but have received either no response or promises that were never followed up on.A support representative repeatedly assured me that someone from the contract department would contact me, but no one ever did. Additionally, although USC states their phone lines are available from 10:00 to 12:00, it is impossible to reach anyone during those hours.The entire process has been unnecessarily time-consuming and frustrating. I expected a much more reliable level of service.
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At Urban Sports Club, we believe that everyone deserves the chance to lead an active, healthy life. And for us, sports are an essential part of this. Sports improve your health, spark joy, boost your mood, and promote human connection. That’s why Urban Sports Club gives members access to Europe’s most flexible and diverse sports offer – all with just one membership. With just a few taps, you can access over 50 sports and wellness offers anywhere in Europe – or take part in online classes from the comfort of your own home. We’re working toward a world where everyone enjoys doing sports – are you ready to join us?See more
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