Review Time
I received 3 faulty urns.I called the company 3 times and left voicemails. They did not respond.I then emailed them 5 times. They again never responded.I want to return these urns for a full refund.As the comoany did not respond to me reaching out to them, I have had to refer the situation to my bank for a 'chargeback' service.Urns UK have made a very sad, emotional time so much worse due to their unacceptable lack of service.Beware!
it was an excellent experience looking and choosing an urn for my wife who has recently passed away the one I picked just stuck out and I knew it was the one she would love overall I would definitely shop here again from ordering to delivery was easy and quick thanks to everyone who put my order together
EDIT 14/10/25: The day following my last review, someone from UrnsUK contacted me by telephone and promptly issued a replacement which was packaged perfectly and arrived as dispatched. many thanks for your help.17/09/25 Very disappointed. The scattering tube arrived damaged, which is not a problem in itself as things get damaged in transit. However I have sent them 2 emails and tried to call them and have had no response. Am not impressed, this situation has made a difficult situation more stressful Am hoping this review prompts them to respond and I can edit accordingly.
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Supply of Funeral Urns, Keepsakes & Ashes Keepsake Jewellery. Here at Urns UK, we’ve spent more than a decade helping families like yours find the right memorial for their loved ones. We work with talented artists and craftspeople from all over the world to find urns, ash caskets, cremation jewellery and keepsakes that are as beautiful and unique as those who rest within them.
We offer bereaved families and our funeral partners fair prices. Every urn, casket, pendant and keepsake we sell is hand crafted to ensure the highest possible quality. We can promise that each piece gets the love and attention it deserves.
Our range of produces is wide, and all of our designs are special in their own unique way. Many are designed and created by our in-house team, and can’t be found anywhere else in the world. We seek out beauty and individuality in every piece, so you can trust us to help you find something truly fitting for your loved one.See more
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