Review Time
If I could score a zero I would. Where do I start. After sadly loosing my 13 week old puppy I purchased an urn, it arrived in terrible condition various paint defects. After chasing them I finally spoke to someone and they agreed to send another out. Finally another week and my order is at a stand still in Swansea because they’d put the wrong postcode on.Fastforward and my second urn has arrived and it’s a totally different size (smaller) to the one I ordered.So whilst grieving for my puppy I’ve had nothing but chasing and keep getting let down by these people for over 2 weeks now and still it’s not resolved as I still have an urn that I didn’t order and is too small.My hearts broken right now I did not need this fight to get why I paid for and expected. Avoid at all costs!!!!!!!!
DO NOT ORDER FROM HERE!! I purchased my baby boys urn from them and within a year it had tarnished and had begun to peel. I have tried to contact them numerous times via telephone on hold for 5 minutes and then the phone cuts off, emails haven’t been responded to. I was successful in getting through on the phone once to be told they had received my email and I requested that the person I spoke to put all we had discussed into an email but still no reply. I am absolutely disgusted with the service from yourselves! You should be ashamed, at such heartbreaking times families shouldn’t have to deal with such heartless treatment from a company that claims to be a family run business that values and supports families. This couldn’t be further from the truth!!! This urn was meant to be my baby boys final resting place and I am now going to have to move him to a new urn. DO BETTER families are already heartbroken and your poor customer service and care adds unnecessary heartache to such a difficult time
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Supply of Funeral Urns, Keepsakes & Ashes Keepsake Jewellery. Here at Urns UK, we’ve spent more than a decade helping families like yours find the right memorial for their loved ones. We work with talented artists and craftspeople from all over the world to find urns, ash caskets, cremation jewellery and keepsakes that are as beautiful and unique as those who rest within them.
We offer bereaved families and our funeral partners fair prices. Every urn, casket, pendant and keepsake we sell is hand crafted to ensure the highest possible quality. We can promise that each piece gets the love and attention it deserves.
Our range of produces is wide, and all of our designs are special in their own unique way. Many are designed and created by our in-house team, and can’t be found anywhere else in the world. We seek out beauty and individuality in every piece, so you can trust us to help you find something truly fitting for your loved one.See more
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