us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Sean Keenan
sizing needs work

Sizes still inconsistent but great quality as always.Great prices, fast shipping and top notch quality from Superdry.However, I constantly have problems with sizing. Many product pages do not have size charts and the third party sizing tool API is not helpful.I used to wear a large, but since then I have found medium and even small to be too large where others fit me fine. This is very frustrating when shopping online. I want to know that the sizes will be consistent every time.To make it more confusing, Superdry now does some clothes as "unisex", some of which are not even labeled as such. For example, I search for men's pants and find an image of a woman wearing pants but no verbiage on if it's for men or for women, so that made me not want to buy out of uncertainty. Last year I bought a "S/M" "unisex" sweatshirt and it fit me like an XL (I am an average size man) so this makes no sense to me. I wish they would provide actual measurements on their clothing. Aside from that, great experience and the styles, prices and quality are awesome. Superdry is one of my favorite clothing stores so I hope they take notes on this sizing issue.

4
Date of experience: Sep 23, 2022
Ashley Lanford
Sizing has changed

I received the men’s slides on time. Ordered the correct size, yet this pair fits differently than his older pair, but they’re the exact same size, a large, or 9-11 US men’s. Confusing as to why sizing has changed.

3
Date of experience: Sep 22, 2022
Salvador Zaldana
The customer service it was great I did… Disservice it was great

The customer service it was great I did have a good experience in your special that I did have a knee surgery they really accommodating me to give me the service very good

5
Date of experience: Sep 22, 2022
Daniel S
Sizing could be better aligned

The shopping was great. The results were good. Sizing is inconsistent across products. If I wear a men's medium, all of the men's medium shirts I order should should fit similarly. Most of the order is perfect, but one or two pieces are not.

4
Date of experience: Sep 22, 2022
HANNAH DRISCOLL
I love the everest bomber!

I love the everest bomber! Great quality and fit.

5
Date of experience: Sep 22, 2022
John Perez
Fast and Easy Purchase

No delay in delivery The prices were greatEasy return for any item that didn’t fitPerfect.

5
Date of experience: Sep 22, 2022
Hanson K
Usually super fast delivery.

4
Date of experience: Sep 22, 2022
No returns

There’s no returns site, and no customer service number. It’s impossible to turn any products that were ordered

2
Date of experience: Sep 22, 2022
yunhao li
no option to change deliver address

no option to change deliver address, I can’t receive the package.

1
Date of experience: Sep 22, 2022
Eric Figueras
Quality quick delivery fast is vital and…

Quality and quick delivery is vital and you have it.

5
Date of experience: Sep 22, 2022

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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