us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

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Review Time

Customer service is great and they…

Customer service is great and they basically response within 24 hrs and very active working on the missing package. Love to shop here!

5
Date of experience: Aug 29, 2022
Kalonji Guillory
I'm very satisfied with the quality of…

I'm very satisfied with the quality of the Superdry products I've purchased. I just wish there was a way to expedite the UK-US shipping but I understand that just is what it is.

5
Date of experience: Aug 29, 2022
Audie Pridgron
Love everything super dry

Love everything super dry, fav new brand,can’t wait to buy more of your products.. where-can I find accessories …😊

5
Date of experience: Aug 29, 2022
Dave
Till now I haven’t got my orders it…

Till now I haven’t got my orders it take forever. No updates no explanation

1
Date of experience: Aug 29, 2022
chanell smith
3rd faulty product

I am a faithful superdry customer. I recently purchased the Arizona flat forms for my vacation. These are my 3rd pair of superdry pool slides and to my dismay this is the 3rd time the shoes have started to deteriorate in the span of a week. By the 2nd day of wear my gold foil band on my flatforms started to lift and peel away. By the end of the week the rubber band under the foil had separated from the shoe and was flapping on the ground when I walked. I am very upset because this isnt the 1st or 2nd shoe that your company has made that was faulty. My other slides began to chip, bubble up and on 1 the strap began to separate shortly after purchasing. I have been a patient customer but at this point it is no longer by chance and I must express my anger and frustration.

1
Date of experience: Aug 29, 2022
Chelsea
Great exactly as pictured.

5
Date of experience: Aug 29, 2022
Kirill Solokha
Perfect fit

Perfect fit! Fast shipping!

5
Date of experience: Aug 29, 2022
Sandra Higuchi
Live in Honolulu

Live in Honolulu, Hi. and I am totally satisfied with my entire purchase. Always happy with merchandise and shipping was extremely fast! I could not believe that they were able to ship so quickly. Everything was true to size and color was spot on. Thank you for making me confident in a quality purchase!

5
Date of experience: Aug 28, 2022
Jessica
I love Superdry

Shipping is fast. Products are high quality. Pricing is fair.

5
Date of experience: Aug 28, 2022
Alexa Nicole T
Sizing was confusing from a US native

So the shipping time was fine, clothing quality is great, but the sizing is really confusing? Under each product there's a link that says 'size guide', but no size guide actually comes up. I had to google around for awhile, and i couldn't find much help until after i purchased the products. I didn't know the sizing was based on UK sizing!! Fortunately the clothes technically fit because i sized up but they don't fit exactly how i would like. I'll still keep them though. Still, love this brand! Just wish the measurements and size guide was more transparent

4
Date of experience: Aug 28, 2022

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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