Review Time
We recently switched banks and I’ve been extremely impressed with Allica so far. Waiting times are short, call-backs from the setup team were fast, and the customer service throughout the switch — and since — has been excellent.
In particular, Fawad Ahmed, who first handled my enquiry and started our application, and Lauren Connor (in Louise Arnoud's team), who managed the next stage and helped push our application through under time pressure, have both been outstanding. Lauren has also continued to be incredibly helpful post-setup.
I recently contacted customer services regarding a payment query, and again the attentiveness and quality of service really stood out.
I would definitely recommend Allica.
From the initial introduction through our accountants to the meeting of Liam Conroy at Allica, who made the opening of the account effortless. Initial apprehension to start, having been with a high street bank for many years, we are now looking forward to working with Allica Bank.
I was quite let down by the service. They went through the motions of offering assistance and spoke confidently, but when it really mattered, they didn't provide any help. Very disappointing overall. I won’t be using them again!
The Relationship Manager has been an exceptional partner for our business. Always approachable and responsive, they have consistently provided timely support and guidance for our financing needs. Their expertise has enabled us to make significant purchases and support our company's growth. We truly appreciate their reliability and professionalism.
After a meeting with a representative today, we feel we are now on a stronger path to maximize our income from our funds. As a charity, it is crucial that we make our money work effectively. With clear advice and support, we are considering moving more finances to this bank for better returns. Thank you for the guidance and support – it has been very helpful.
The representative was excellent in providing information and facilitating the transfer process. So far, everything is going well. Higher transfer limits online, cash cards for employees, and even commission on card purchases are impressive features.
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