us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Justin Nylund
We got our order and our business name…

We got our order and our business name was spelled wrong. I'm not sure if that was our mistake or theirs. It would have been nice to get a phone call or email confirming the spelling was done right.

1
Date of experience: Sep 20, 2025
DANA WELLS
Excellent customer service

Excellent customer service. Very professional and friendly.

5
Date of experience: Sep 20, 2025
ROBERT L HARTLEY
Substituted wrong product to try to con…

Substituted wrong product to try to con me.

1
Date of experience: Sep 20, 2025
Karla Cobb
Great Service - Great PENS - GREAT PRODUCT!!

I am always excited and happy when I receive my pens from Pens.com. GREAT service - GREAT product - I am never disappointed. I love all of the different colors and styles to choose from too. Thank you!!

5
Date of experience: Sep 20, 2025
ELI KERSH
Wide array of products in reasonably…

Wide array of products in reasonably priced.

5
Date of experience: Sep 20, 2025
Charon Tate
I made a mistake in ordering the pen…

I made a mistake in ordering the pen style and customer service was very helpful in helping cancel and order the correct pen style. The pens arrived within the stated time and I am very pleased with the finished product.

5
Date of experience: Sep 20, 2025
Ayotunde
The product was as advertised

The product was as advertised. There is always a coupon to get a discount.

5
Date of experience: Sep 20, 2025
Print was smudged and off centered

Print was smudged, crooked and off centered. Not on all but on about 1/3 of them. I do appreciate the fast turnaround and a decent flashlight. Overall I wasn't happy because of the bad printing.

2
Date of experience: Sep 20, 2025
HOLLI SAPERSTEIN
Pens have a nice look and feel

Pens have a nice look and feel. Nice writing experience as well. My new favorite pen.

5
Date of experience: Sep 20, 2025
benjamin Birdsall
Ordering is easy-Not happy with the…

Ordering is easy-Not happy with the engraving

4
Date of experience: Sep 20, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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