Review Time
Charges are being applied to the joint account despite our agreement of exemption due to the mortgage being settled. Every three months, I spend 20 minutes on the phone revisiting the same issues—it's incredibly frustrating! It feels like the company lacks any learning or improvement in their systems.
I urge you to take my complaint seriously! I recently interacted with the support team, and their behavior was extremely disrespectful, as they kept interrupting and raising their voices. When I requested a different representative, the person I spoke with continued to talk without addressing my concerns. This level of service is unacceptable! I believe you have a recording of our conversation that can verify my experience. Employees like this should not be part of your team.
I need urgent attention for my complaint! I just had a conversation with the support team, and they were quite rude, interrupting me and raising their voices. When I requested a different representative, he just kept talking without taking action! This service is unacceptable! I believe you have a recording of our conversation to verify. There should not be employees behaving this way.
I visited my local branch today and received exceptional service from a staff member. Her professionalism and positive attitude made my long interaction pleasant. I required help accessing my account after many years, and despite the challenges, she promptly contacted the online team to resolve the issue. She clearly communicated what would happen next, and I was genuinely impressed by the service. Even if I forget her name in the future, I will always remember how valued she made me feel as a customer. Thank you!
I had two accounts and closed one, which led to my online banking being set up for the active account. It worked for only two days before errors appeared. I couldn't accept a needed payment for heating oil during freezing conditions. When I contacted the helpline, the representative tried her best, but company policy required a code to be mailed within 2-5 days. To make matters worse, my address was incorrect, causing further delays. The procedures are utterly ridiculous, and I would recommend looking elsewhere.
I would give zero stars if possible. After years of dealing with this bank, I’m done. My partner and I informed the bank about our trip abroad, yet when we tried to make a significant purchase, the bank flagged it for fraud. I contacted them, and while one representative assured me everything was resolved, the transaction was declined repeatedly. We found ourselves unable to pay for anything during our vacation, which was incredibly embarrassing. I plan to close my account as soon as I return home.
I am very disappointed with the customer service. My recent experience highlights a lack of professionalism. When I reached out for help regarding a serious issue, the representative was dismissive and unhelpful. I was promised a follow-up from a manager, but I never heard back. This situation has been frustrating and wasted my time. For a bank of their size, this level of service is unacceptable. I cannot recommend them to anyone seeking reliable support.
This is not just a one-time issue. There was only one teller available, who was very nice, but I had to assist an elderly customer ahead of me in the queue. We waited for 20 minutes, and despite her asking for assistance due to a hospital appointment, no one stepped in to help. Why is it always such a struggle to bank in person? It can't just be a lack of profits causing staff shortages. I can't understand how the staff manage the stress.
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Allied Irish Banks is one of the so-called Big Four commercial banks in Ireland.
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