us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

John Rechner
Micro center of Westmont stresses the…

Micro center of Westmont stresses the need for ESET so I am confident the software is good. It updates every time I login which seems to slow things down a bit.

3
Date of experience: Aug 09, 2025
Shaunn
I still have not received help getting…

I still have not received help getting my overpayment refund. The instructions Eset gave me sent me to an AI that I could not understand. Eset will not allow me to deal with a live person. I'm not a tech maven, just a senior citizen woman.All Eset needs to do is check its receipts from August and find the payment. Should be simple for them.At this point I am dealing with medical needs that supplant this issue, so my attitude is not good.When I get a refund I will give a much better review on other services. As for now, I paid $127 USD in August, 2025, that was never implemented, no matter what I tried, and I was left with having to spend another $90 USD at the 11th hour or lose protection. Both charges were paid by card, and I have acknowledgement for both from Eset.Since I had to overpay, and no one wants to help, one star is all you get. Fix the problem and I'll be happy to rate you higher. Ball's in your court.

1
Date of experience: Aug 09, 2025
Gary Wood
Never a problem

Never a problem, never a glitch.

5
Date of experience: Aug 09, 2025
Randy
Refrigerator lighting repair

The technician was very knowledgeable, identifying the (not so obvious) cause of the issue immediately. He explained how the different parts of the lighting system worked together and was friendly and courteous. Was done and out in about ten minutes.

5
Date of experience: Aug 08, 2025
Georgia Pendley
Customer service is excellent …

Customer service is excellent with patience to do all they can for customer. The service technician deserves high praise. Excellent communication skills. Makes sure all is working and customer is satisfied. My technician’s was Tim and I can not sing his skills higher. He is more than a 10. He us a star.

5
Date of experience: Aug 08, 2025
Tivon
So far it’s been a great tool but…

So far it’s been a great tool for my business and I especially love the automatic savings but I would prefer to have instant access to my money and not have to wait 3-5 days… like in the case of some kind of financial emergency and needed to have quick access. So unless there is that option and I’m just not seeing it? Anyways, That would be my only complaint so far but otherwise I love it

4
Date of experience: Aug 08, 2025
Daniel Lundquist
Square was willing to help me get my…

Square was willing to help me get my square account back on track by offers they didn't have to offer but they did and it helped me a lot and got me back on track thank you square you guys offer excellent service by the way and I'm very very proud to use you as my credit card processing company.

5
Date of experience: Aug 08, 2025
TLC KIDS ACADEMY
This is an amazing experience & helpful…

This is an amazing experience & helpful all around

5
Date of experience: Aug 08, 2025
Rich Huff
The subscription renewal was seamless.

5
Date of experience: Aug 08, 2025
Karen Coddington
We have used Eset for many years and…

We have used Eset for many years and will continue doing so. It was fairly easy to renew our subscription and that is our main objective.

5
Date of experience: Aug 08, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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