us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Mike
I have no issues with the product…

I have no issues with the product itself, my issues is when my subscription ends, let me choose on my terms when i want to renew....its nothing but constant renewal notices like 20 a day, no need for such harassment from the program, ive even turned all the notifications off and they still pop up constantly ,this makes me want to not renew with ESET product .

2
Date of experience: Apr 04, 2025
Dianne
Easy to install

Easy to install, dependable consistency in providing 24/7 protection. Updates are a breeze to execute. Responsive customer service. Appreciate the reliability and ease of use.

5
Date of experience: Apr 04, 2025
Sid
ESET Update

All my contacts and support with ESET personnel have been replied to with clear and concise answers.

5
Date of experience: Apr 04, 2025
John Mifsud
A real person answered the call!!!

A real person answered the call!!!! Agent was easy and effective. Happened quickly.

5
Date of experience: Apr 04, 2025
Matthew Agee
The phone support.

The phone support.

4
Date of experience: Apr 04, 2025
P. Elofson
I dislike being hounded for a review

I dislike being hounded for a review. ESET is OK, but not rated as well as other antivirus programs.

3
Date of experience: Apr 04, 2025
Jim
Tech support was a breeze!!

We recently bought two surplus desktop computers from a local university and one laptop from an individual. The ESET software installed flawlessly from our backup CD on the desktops but not on the laptop. Over several days I struggled to get the laptop protected and finally called tech support. I should have done that right away cuz the very helpful support person found the problem fairly quickly.

5
Date of experience: Apr 04, 2025
Jim Collins
Don't get taken in.

I tried to cancel this service and get a refund on several occasions.It was next to impossible to contact this company and when I finally found out how I thought I could do it, I sent an email and got no response. It has been a month now and still no response.They are like having a bad cold, you don't want it and you can't get rid of it no matter what you do.My advice, stay away.

1
Date of experience: Apr 04, 2025
Nellesha Graham
Never got my order

2
Date of experience: Apr 04, 2025
Clinton
PW would not work,

PW would not work,

1
Date of experience: Apr 03, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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