Review Time
Square customer service support is the worst I’ve encountered; expect to be transferred multiple times to different departments and to hear the reps repeatedly read from scripts that say they understand you. And expect promises but no resolution nor follow up. They had multiple system outages and issues during the week leading up to Mother’s Day that prevented customers from ordering online. And neither announcement nor support during that time. Square introduced system changes with incorrect data mapping on their reports, reported by users, and months later still not fixed with no fix date. Data error is being considered a feature by their product support team. I was offered no fees on $1000 of sales for my troubles, the equivalent of about $30. Insulting to say the least. I plan to change platforms. EDIT; Square’s reply here is a perfect example of their poor support: They use script phrases, clearly didn’t read the review, and continue to promote their inadequate support! Plus they don’t acknowledge or announce system issues!
Small businesses, be warned! Square may just shut you down and hold your funds for months with no notice, no reason, and no ability to speak to anybody to understand why they shut down and are holding your money. If you choose to use Square, BE WARNED. I wish I had googled them before selecting them as payment processor. They put my business in serious jeopardy!***********************UPDATE:I am editing this because the response below is nonsense. I received an email informing me my account had been deactivated with NO NOTICE and NO REASON and NO ABILITY TO REPLY.When I called Square to see what was going on, the agent also gave me zero information and could not (or would not) connect me with anybody who could. I was instructed to reply to the email I was sent which was from a NOREPLY email address. I have processed almost $1.5 million through Square since January when we switched from our former payment processor and this is how my business is treated. "Thank you for your understanding"??? No, I do not understand, because Square has provided me with no information TO understand. DO NOT USE SQUARE is all I can say.
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