Review Time
My account was compromised on a weekend. If this happens to you, you will have to wait until Monday to speak to a person. Chat is the only interactive feature available on a weekend, and I waited for it to work, but never got ahold of anyone. About $1000 of fraudulent charges were made. I disputed them and so far ( not all settled yet) all of them have been in favor of the thief. So, an airline ticket that was purchased the day of the flight was deemed valid. When I replied that I wanted to dig a little deeper, to help Square see that I could not have possibly purchased this ticket, they said that they do not re-open cases and I would have to seek legal representation to continue to pursue reimbursement. Many transactions clear before they appear on your account through Square. The plane ticket was purchased on the 16th when the person flew, but did not appear on my account until the 17th. The rates for services and processing have also recently increased and features that were free are now part of a new paid tier. I am moving all of my processing to Clover.
I am a fan. Clothes/jackets are really good quality. Customer service is on par although they get very busy so a little patience is required when waiting on their response. But they are very willing to help with any issues you have. I highly recommend them.
I signed up for Square Payroll because it was $6 compared to Gusto of $35 + $6 a month. Well that was a mistake!I ran payroll on Monday and on Tuesday the account was deactivated.After spending 1 hour and 23 minutes on the phone they told me I had to set up a whole new account. (Sounds shady that you need my business information...AGAIN!)They kept referring me to Section 11 about the collection of taxes. I have one Independent Contractor that I pay. According to the tax laws, the IC is responsible for their own taxes. The Square rep informed me that "Square collects the taxes and pays them for me.") *red flag*I was transferred to 3 different departments and no one could tell me why the payroll account was closed except for me to read Section 11.I signed up for Square because Gusto was $35 monthly fee + $6 a month per paid contractor for the services. I found out the $6 a month is for a new customer only and expries in 6 months. So it's a 6-month promo, with the $35 monthly fee waived.I would not recommend using Square at all. I used Square when I first started another business but as my business grew I left them because they were charging for things that were standard on another platform. I left for a year.Lesson learned...again!
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